SummaryThe Director, Legal and Compliance Operations is responsible for designing, implementing, and scaling the operational infrastructure that enables the Legal and Compliance functions to operate efficiently, consistently, and strategically. This role owns the systems, workflows, and processes through which legal and compliance work is delivered, but does not provide legal advice or make compliance determinations.
This role serves as the operational leader of the department-driving process development, optimizing workflows, managing external vendors, and building systems that enhance transparency, speed, and quality of legal and compliance services. A core mandate of this role is to leverage advanced technology, including AI-enabled workflows, to transform the efficiency, scalability, auditability, and defensibility of the company's legal and compliance operations. This includes identifying automation opportunities, designing intelligent workflows, identifying opportunities for AI and automation, and establishing governance controls to ensure responsible and compliant use of AI.
The role functions as a strategic operations partner to the Chief Legal and Compliance Officer, translating strategic priorities into actionable processes and ensuring the department operates as a high-performing, business-aligned function.
Essential Duties & ResponsibilitiesLegal & Compliance Operations Leadership - Design and implement the operating model for Legal and Compliance, including intake, prioritization, tracking, and reporting
- Develop standardized workflows to support contracting, regulatory compliance, and operational requests
- Establish clear service delivery frameworks (SLAs, triage models, escalation paths)
- Identify and drive continuous improvement initiatives
AI Strategy, Automation & Intelligent Workflows - Lead integration of AI-driven capabilities into the operating model
- Identify and implement AI and automation opportunities across Legal and Compliance processes, including intake, triage, contract lifecycle support, audit readiness, and compliance monitoring
- Establish and enforce AI governance standards, including validation, documentation, auditability, and human oversight requirements
- Ensure all AI-enabled processes meet regulatory, privacy, and risk management expectations
- Evaluate and manage AI vendors and tools
- Measure and report on AI-driven performance improvements (cycle time, cost, risk reduction)
Intake & Workflow Management - Build and manage centralized intake systems
- Develop prioritization frameworks
- Implement AI-assisted triage
- Provide visibility into workload and bottlenecks
Contracting Process Development & Optimization - Own contracting workflow infrastructure
- Standardize intake, approvals, and execution
- Operationalize templates and playbooks
- Implement AI-assisted contract processes
- Improve consistency and reduce cycle time through automation
- Report on contracting metrics
Vendor & External Counsel Management - Manage outside counsel and vendors
- Track legal spend, performance, and service quality (including cost, turnaround time and outcomes)
- Manage technology and AI vendors
- Lead implementation and optimization of vendor supported solutions
Process Engineering & Continuous Improvement - Identify inefficiencies and scalability gaps
- Apply structured process improvement methodologies
- Develop SOPs and documentation
- Drive adoption of automation and AI tools
- Implement legal operations technologies
Metrics, Reporting & Leadership Enablement - Develop dashboards and KPIs
- Measure impact of AI initiatives
- Provide actionable insights to leadership and identify systemic risk trends
- Build reporting suitable for executive leadership, Board, and regulatory audiences
- Act as execution partner to Chief Legal and Compliance Officer
QualificationsKNOWLEDGE, SKILLS AND ABILITIES - Strong process design and operational mindset
- Experience developing and implementing AI, automation, or workflow tools
- Strong project and vendor management skills
- Ability to translate legal and compliance requirements into systems
- Analytical and data-driven decision making
- Excellent communication and collaboration skills
- High ownership and initiative
- Superb attention to detail and organization skills, with the ability to prioritize, plan and appropriately approach workload and assigned projects to ensure completion.
- Skill in providing instruction and guidance
- Maintain effective working relationships with associates and coworkers.
EDUCATION - Bachelor's degree required
- Advanced or technical/AI-related training strongly preferred
EXPERIENCE - 7+ years relevant experience in legal operations, compliance operations, healthcare operations, or similar
- Experience applying AI or automation in operational environments preferred
- Healthcare or other regulated industry experience strongly preferred
