Job Description

The Director, Last Mile Transportation, owns end-to-end processes for the delivery of customer orders. This leader is responsible for ODP's private delivery fleet and strategic national/regional carrier contracts, including, but not limited to, carrier management, routing/allocation, fleet management, and corresponding P&L ownership. The Director, Last Mile Transportation, will blend, setting strategic direction with innovative solutions to existing problems and tactical execution through their team. This leader has strong analytical, problem-solving, and negotiation skills.

Primary Responsibilities:

• Lead, coach, and develop a high-performing Last Mile Transportation Team to achieve operational excellence, while ensuring compliance with all Supply Chain SOPs and safety standards. Set clear goals, monitor performance, meet or exceed all delivery service metrics, and provide regular feedback and training.
• Comprehensively manage the Last Mile Transportation P&L. Own the KPI framework across 3P and Private Fleet (e.g. on-time, cost per mile/carton/stop, utilization, damage rates). Drive accountability through regular business reviews and escalation paths when carriers miss thresholds. Establish continuous improvement activities to drive P&L optimization through new solutions, cost-out initiatives, and other positive ROI activities.
• Translate volume forecasts into carrier capacity requirements and fleet sizing. Identify network gaps before they become service failures or market exposures.
• Partner with Supply Chain, Finance, Technology, and Sales to improve SLAs and provide the most optimal and cost-efficient customer experience.
• Promote and enforce a culture of safety, ensuring compliance with all safety regulations and company policies. Conduct regular safety audits and provide ongoing training for coworkers.

Education and Experience:

• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Business Management, Supply Chain, Logistics, Transportation, or related disciplines
• Minimum Years of Experience: 10+
• Type of Experience:
  • Retail distribution operations, fleet or carrier management, P&L ownership, service and operating metrics, project implementation management (outsourcing, new business, etc.)
  • Asset-based management
  • DOT, FMCSA, etc.
• Technical Competencies & Information Systems:
  • Microsoft Office, including PowerBI or other analytics tools
  • Transportation software (e.g. Solera, mapping software, etc.)
  • Familiarity with mobile package delivery applications
• Skills & Abilities:
  • Ability to manage and motivate others
  • Excellent communication and negotiation skills
  • Proven decision-making capabilities
  • Knowledge of last mile transportation and warehouse operations and procedures
  • Exceptional leadership and interpersonal skills
  • High attention to detail
  • Ability to build relationships, establish trust, and maintain creditability with internal and external stakeholders
  • Deep understanding of the Transportation industry
  • Experience managing annual P&Ls of at least $100M
• Personal Attributes & Other/Preferred:
  • Commitment to safety and the well-being of coworkers and customers
  • Pursues excellence through regular evaluation
  • Effective communicator and collaborator
  • Inspirational leader of others
  • Attentive and dedicated to the customer experience
  • Analytical mindset
  • Experience with FMCs or internal asset-based management teams

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.