Job DetailsJob Summary:The Director of Intermodal Operations will oversee customer service, rail planning, network management and capacity planning.
Duties and Responsibilities:- Oversee all aspects of customer service including order management, timely problem resolution, tracking and tracing, and customer communication.
- Lead intermodal planning including route management, capacity assignment, rail waybill and reservations.
- Establish and track KPIs to measure efficiency and productivity Lead initiatives to transform from reactive issue management to structured processes.
- Collaborate with railroad partners to align operational goals and manage rail service.
- Drive proactive communication between internal and external partners.
- Measure, monitor and improve on-time performance.
- Manage and mentor a team of intermodal operations staff, ensuring high performance and professional development.
- Implement technology driven solutions to reduce manual workflows and streamline TMS based activities.
Benefits- Medical
- Dental/Vision
- Basic Life/Voluntary Life
- Short Term and Long Term Disability
- Flexible Spending Account and Health Savings Account
- Digital health through Recuro
- Employee Assistance Program
- 401k Employer Match and Roth Retirement Savings Plan
- Employee Stock Purchase Program (ESSP) {QCWC and QC Canada not eligible}
- Additional Voluntary Benefits
RequirementsSkills and Abilities:- Strong understanding of intermodal rail operations and dispatch workflows
- Proven leadership and management skills
- Exceptional communication, organizational, and analytical skills
- Proficiency in transportation management systems (TMS) and other relevant software
- Excellent computer skills and proficiency in Excel and PowerPoint
- Office based position located in Tampa, FL
- Ability to travel as needed for business purposes
Education and Experience- Bachelor's degree in Transportation, Logistics, Business, Engineering or related fields
- 7+ years of progressive operational leadership experience in freight, transportation, rail, or intermodal environments
Additional Job InformationSupervisory Responsibilities:- Will have direct reports and oversee multiple teams.
- This position reports to the VP - Multimodal Solutions.
Position Type/Expected Hours of Work:- This is a full-time in office position, and days and hours of work are Monday through Friday.
Travel Requirements: 15%
Company InformationWork Environment:
- This job operates in a professional office environment. This role routinely uses standard office and computer equipment.
- This job is assigned to a specific Terminal.
- Safety First environment - Complacency is not an option.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
- This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice.
