Job title: Director, Integrations Engineering - Patient Services
Location: Cambridge, MA/Morristown, NJ
Main ResponsibilitiesTeam Leadership & Management - Lead, mentor, and manage a team of integration specialists and technical professionals
- Provide strategic direction and technical guidance to ensure team success and professional development
- Establish team performance metrics, conduct regular performance reviews, and foster a culture of continuous improvement
- Coordinate resource allocation and capacity planning to meet project demands and operational requirements
Technical Leadership & Architecture - Demonstrate expert-level proficiency in Informatica Intelligent Cloud Services (IICS) for data integration and transformation
- Leverage AWS cloud services to design and implement scalable API architecture
- Utilize Snowflake data platform capabilities for efficient data warehousing and analytics integration
- Apply Python programming skills for custom integration solutions and automation
- Design and maintain robust, scalable integration frameworks that support operational excellence
- Stakeholder Collaboration & Vendor Management
- Partner with internal stakeholders including Product Owners, Scrum Masters, DevOps teams, and Architecture groups to ensure seamless project execution
- Collaborate with external vendors and technology partners to implement and optimize integration solutions
- Facilitate cross-functional alignment and communication to ensure integration requirements are clearly defined and met
- Manage vendor relationships and ensure deliverables meet Sanofi's quality and compliance standards
Salesforce Integration Expertise - Lead Salesforce integration initiatives, ensuring optimal connectivity with patient experience platforms
- Maintain deep understanding of Salesforce APIs, data models, and integration best practices
- Oversee custom Salesforce integrations that support patient services workflows and data requirements
Compliance & Data Governance - Ensure all integration solutions adhere to Sanofi Patient Services standards and regulatory requirements
- Maintain strict compliance with PHI/PII protection protocols and HIPAA/GDPR regulations
- Implement and oversee patient data safety measures across all integration touchpoints
- Collaborate with compliance and legal teams to ensure integration solutions meet healthcare industry standards
- Establish and maintain comprehensive documentation for audit and regulatory purposes
Operations & Scalability - Focus on operational excellence through monitoring, alerting, and proactive issue resolution
- Design integration solutions with scalability in mind to support growing patient volumes and expanding services
- Implement best practices for integration performance optimization and system reliability
- Establish operational procedures and runbooks for integration maintenance and support
Success Metrics - Team performance and professional development outcomes
- Integration delivery timelines and quality metrics
- System uptime and operational reliability scores
- Compliance audit results and regulatory adherence
- Stakeholder satisfaction ratings
- Scalability improvements and operational efficiency gains
- Patient data security incident prevention and response effectiveness
About You- Bachelor's degree required; advanced degree (MS, MBA) preferred
- 10+ years of total professional experience in integration and/or architecture roles, of which at least 3 years must include leadership experience managing technical teams
- Expert-level proficiency in integration platforms (Informatica IICS strongly preferred) and cloud architecture (AWS)
- Advanced proficiency in data platforms (Snowflake) and programming languages (Python)
- Demonstrated ability to architect end-to-end integration solutions across these technology domains
- Experience with API management and microservices architecture
- Ability to influence senior leadership and navigate complex stakeholder environments
- Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy
- Fluent in English; an additional language is a plus
Preferred Qualifications- Pharmaceutical or healthcare industry experience with understanding of patient services operations
- Experience with PHI/PII data handling and patient data safety protocols
- Deep understanding of healthcare data privacy regulations (HIPAA, GDPR)
- Extensive Salesforce integration experience, including deep understanding of Salesforce APIs, data models, and integration best practices
- Proven track record working in regulated environments with strong compliance orientation
The salary range for this position is:
$161,250.00 - $232,916.66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.
