Primary Purpose:

Perform supervisory duties such as coaching, training, motivating, disciplinary actions, and performance reviews of assigned departmental staff in order to ensure accurate and timely completion of all departmental assigned duties. Identify & Manage company IT & IS-related needs, act as a liaison, and provide oversight of 3rd Party IT Support vendor.

Principal Duties and Responsibilities:

• Manage assigned department staff, ensuring timely and accurate completion of tasks. *
• Monitor and coordinate staff training to ensure compliance with Company policies and procedures. *
• Act as a knowledge base and backup for department processes and procedures and/or ensure cross-training is in place. *
• Schedule and attend regular meetings with IT Vendor to ensure proper response, resolution & escalation are in place. *
• Research and monitor ongoing industry developments and identify and recommend potential new technologies.
• Develop, assist with, and support the implementation of short- and long-term project proposals.
• Be available as an information and technology resource for others in the company.
• Assist with troubleshooting of issues and testing updates related to PDT IS Department-supported applications.
• Expand technical knowledge and management capabilities by attending workshops, seminars, and conferences related to the medical information management industry.

Job Specifications (KSAs):

• Bachelor's Degree from an accredited college or university in the field of Business Administration, Management Information Systems, Computer Sciences, or a related field is required.
• Five or more years of practical work experience in a healthcare environment.
• Must have strong management, organization, communication, and decision-making skills
• Requires the ability to perform a variety of complex tasks requiring exercise of independent judgment.
• Must be able to work on several projects at a time.
• Requires the ability to speak, read, write, and understand English and other general educational skills.

Position Performance Criteria:

1. Superior organizational and problem-solving skills; excellent leadership and management skills.
2. Customer-focused attitude.
3. A self-starter and highly motivated individual who demonstrates the ability to exercise sound judgment and provide recommendations to management.
4. Must remain flexible and organized.
5. Polished and professional written and verbal communication skills.
6. Accurately interprets and applies departmental policies and procedures using sound judgment as it relates to claims processing.

7. Demonstrates overall professionalism in attitude, demeanor, and personal appearance.

Physical Demands:

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and to talk or hear. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and /or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.