Senior Director of Human Resources - Fulfillment Operations
Location: Dallas, Atlanta, Los Angeles, Chicago or Bellevue, WA
T
ravel: Approximately 50%
Our client is seeking an experienced HR leader to build and scale the HR function across a growing, multi-state fulfillment network.
This highly visible role will partner with Operations leadership to transition a contingent workforce to a full-time employee model while strengthening compliance, employee relations, talent acquisition, and workforce planning.
What You'll Do - Develop and execute a comprehensive HR strategy for fulfillment operations that aligns with organizational objectives, growth plans, and operational priorities.
- Lead the strategic transition from a temporary or contingent workforce to a full-time employee model across multiple fulfillment centers.
- Develop the policies, procedures, staffing plans, onboarding programs, compensation practices, and employee-integration processes required to support the workforce transition.
- Build, mentor, and manage a high-performing HR team supporting geographically dispersed fulfillment centers.
- Establish scalable HR operating procedures, service-delivery standards, reporting practices, and accountability measures.
- Serve as a strategic advisor to senior Operations leaders on workforce planning, organizational design, talent management, retention, productivity, and employee engagement.
- Ensure compliance with federal, state, and local employment laws across a complex, multi-state operating environment.
- Develop workforce plans that support seasonal demands, facility growth, hiring forecasts, turnover reduction, and labor-cost objectives.
- Lead high-volume talent-acquisition strategies for hourly, non-exempt, professional, and leadership positions.
- Design and implement performance-management, succession-planning, leadership-development, and employee-retention programs.
- Establish meaningful HR metrics and reporting related to headcount, turnover, absenteeism, time to fill, employee relations, labor costs, and compliance.
- Champion a high-performance culture centered on accountability, operational excellence, employee engagement, inclusion, and continuous improvement.
- Maintain a strong on-site presence throughout the fulfillment network and travel approximately 50% to support facilities, leaders, and employees.
What You'll Bring - 12+ years of progressive HR experience, including 5+ years in HR leadership
- HR leadership experience within multi-site fulfillment, logistics, distribution, manufacturing, or warehouse operations
- Proven experience supporting large hourly and non-exempt workforces across multiple locations
- Experience in a heavily regulated logistics, transportation, fulfillment, manufacturing, or supply-chain organization.
- Demonstrated success building or scaling HR capabilities in a growing organization
- Experience transitioning contingent or temporary employees to full-time roles
- Strong knowledge of employment law, employee relations, investigations, claims management, and multi-state compliance
- Experience supporting operations in NJ, WI, TX, GA, and CA
- Expertise in high-volume hiring, workforce planning, retention, and HR metrics
- Ability to travel approximately 50%
- Must be based in or near Dallas, Atlanta, Los Angeles, or Bellevue
- A bachelor's degree and SPHR or SHRM-SCP certification
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