Director, Human Resources

Astound Broadband

$130K — $175K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of progressive HR experience emphasizing employee relations; at least 5 years in leadership roles.
  • Experienced in leading investigations and resolving complex employee situations.
  • Thorough understanding of U.S. employment law and HR compliance.
  • Strong communication and influencing skills to cultivate trust organization-wide.
  • Ability to analyze data to identify trends and propose strategic improvements.
  • Demonstrable emotional intelligence and confidentiality in handling sensitive issues.
  • Skills in conflict resolution and negotiation.

Responsibilities

  • Manage and implement employee relations strategy aligned with business goals.
  • Act as a trusted advisor on sensitive employee relations matters.
  • Monitor workplace trends to identify risks and culture enhancement opportunities.
  • Oversee the resolution of complex employee relations issues and conflicts.
  • Lead thorough and fair internal investigations, ensuring legal compliance.
  • Partner with legal and HR teams to enforce employee relations policies.
  • Provide training for leaders on conflict resolution and performance management best practices.

Benefits

  • 401k retirement plan with employer match.
  • Variety of insurance options: medical, dental, vision, life and STD insurance.
  • Generous Paid Time Off beginning at 80 hours annually, with increases based on tenure.
  • 40 hours of Floating Holidays per year.
  • Paid Holidays totaling 7 days annually.
  • Paid Sick Leave based on state/local laws.
  • Tuition reimbursement program to support continued education.
  • Employee discount program for various services.
Full Job Description
A Day in the Life of the

The Director, Human Resources is responsible for managing the organization's employee relations strategy, policies, and programs to foster a positive, fair, and compliant workplace culture. This role partners closely with HR leadership, business leaders, and legal counsel to address employee concerns, manage workplace investigations, ensure compliance with labor laws, and develop initiatives that strengthen engagement and trust across the organization.
  • Manage and implement the organization's employee relations strategy, ensuring alignment with business goals and HR initiatives.
  • Serve as a trusted advisor to executives, leaders, and HR partners on sensitive and complex employee relations issues.
  • Monitor workplace trends, identifying risks and opportunities to enhance organizational culture and employee experience.
  • Oversee the resolution of complex employee relations matters, including performance management, workplace conflicts, policy violations, and disciplinary actions.
  • Lead internal investigations, ensuring thorough, fair, and legally compliant processes.
  • Partner with HR teammates and Legal to mitigate risk and promote consistent practices. Enforce employee relations policies, ensuring compliance with federal, state, and local labor laws.
  • Provide training to leaders and managers on employee relations, conflict resolution, and performance management best practices.
  • Track and analyze employee relations metrics to identify trends, risks, and opportunities for improvement.
  • Drive initiatives that promote employee trust, engagement, and workplace inclusion.
  • Partner with HR and leadership teams to build a culture of transparency, accountability, and respect.
  • Provide guidance on change management and communication strategies that impact employees.
  • Actively support, promote, and advance all aspects of Astound's Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.
  • Other duties as assigned.


What You Bring to the Table:
  • 10+ years of progressive HR experience with a strong focus on employee relations; 5+ years in a leadership role.
  • Demonstrated experience leading investigations and resolving complex employee relations issues.
  • In-depth knowledge of U.S. employment law, labor relations, and HR compliance.
  • Strong leadership, communication, and influencing skills with the ability to build trust at all levels of the organization.
  • Proven ability to analyze data, identify trends, and recommend strategic solutions.
  • Strategic thinking and problem-solving.
  • Emotional intelligence and confidentiality.
  • Conflict resolution and negotiation skills.
  • Strong organizational and project management abilities.
  • Ability to balance business needs with employee advocacy.


Education and Certifications:
  • Bachelor's degree in Human Resources, Business Administration, or related field (Master's degree preferred).
  • HR certification (SHRM-SCP, SPHR, or similar) strongly preferred.


We're Proud to Offer a Comprehensive Benefits Package Including:
  • 401k retirement plan, with employer match
  • Insurance options including: medical, dental, vision, life and STD insurance
  • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
  • Floating Holiday: 40 hours per year
  • Paid Holidays: 7 days per year
  • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
  • Tuition reimbursement program
  • Employee discount program


*Benefits listed above are for regular full-time position

Base Compensation: The base salary range for this position is $130,000 - $175,000 (annually), plus opportunities for bonus and benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

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