Job Title: Director, Hospitality and Guest Experience
Location: Las Vegas, NV
Department: Front of House Operations
Reports To: General Manager
Salary Range: $90,000-$95,000 annually plus benefits (Medical, Dental, Vision, and 401K)
Position Summary:At Magic Mike Live, the guest experience starts long before showtime -and doesn't end at the Encore. We are looking for a highly visible, guest-obsessed operator who blends the instincts of a luxury hospitality leader with the pace and unpredictability of a nightlife-meets-theatre environment.
Equal parts host, strategist, problem-solver and experience architect, the Director, Hospitality and Guest Experience is the pulse of the building on show nights ensuring every interaction - from bachelorette squads to VIPs - feels intentional, personal, and memorable.
Key Responsibilities:Operational Awareness & Venue Partnership- Review daily sales and audience trends to anticipate house dynamics, adjusting staffing and priorities, as needed
- Partner with venue and hotel teams on guest or staff related incidents, ensuring issues are handled quickly and professionally
- Keep reporting clean, clear, and actionable
Leadership & Cross-Functional Alignment- Keep real-time communication flowing between FOH, Stage Management, Security, Bar, Box Office, and other partners
- Brief teams nightly to ensure everyone is clear, prepared and aligned
- Serve as the central point of contact for real-time updates and guest-impacting issues
- Calm under pressure, quick on your feet, and comfortable making decisions in the moment with poise
Guest Experience & Flow- Work with the local and global teams to continuously shape and refine the end-to-end journey: arrival, seating, service, show interaction, and exit
- Partner with Marketing, PR, and VIP teams to execute special requests and elevated experiences including purchased packages and surprise & delight moments
- Handle guest escalations with confidence and empathy-knowing when to solve quietly and when to step in personally
- Spot guest issues, friction and/or pain points early and before it becomes a guest issue
Qualifications:- 7-10 years of leadership in an immersive entertainment environment, nightlife or interactive show setting
- Excellent organizational skills and attention to detail
- Ability to stand and move throughout the venue for extended periods (3-4+ hours)
- Ability to lift 20-30 pounds, as needed
- Comfortable working in a high-energy, nightclub style environment (flashing lights, loud music, noise and partial nudity, etc)
- Ability to turn challenges into moments that guests remember for all the right reasons
