We are looking for our future Global TSV Director to join our Global Supply Chain and Manufacturing teams !

The role is offered as hybrid in our Atlanta, GA site, with international travels requirement.

What You'll Do

Strategy, Operations and Performance

• Organization and management of the technical service departments globally
• Participate to the development of a global strategy for TSV
• Develop KPIs and measuring instruments to continuously improve and ensure high efficiency and profitability
• Understand customer expectations in order to develop attractive services that will bring value to the business and create a competitive advantage
• Oversee the management of all aspects of the technical service and relevant key performance indicators and take appropriate actions
• Adaptation of organization structures to changing requirements, based on changing market conditions – manage change management projects
• Continuous standardization, adaptation and improvement of processes globally
• Planning, budgeting and allocating of resources for individual services
• Transformation and implementation of business goals
• Full expense budget responsibility for the Technical Service sites and services

Leadership & Stakeholder Management

• Manage team of country technical service managers in EU and in the US
• Management of Authorized Service Centres (ASC)
• Identify and hire or develop top talents. Leverage talent development skills to create a performance oriented highly engaged workforce
• Conduct regular employee performance discussions
• Conduct annual salary review
• Responsibility for the observance of ResMed´s ethical principles
• Member of the Commercial Operations Leadership Team
• Implementation of relevant regulatory requirements and quality objectives defined by the company to fulfill a significant contribution for the success of the company
• Coach, motivate, and provide direction and feedback to team
• Nurture a positive work environment, and ensure that the team is fully supported with company directives, product changes, and open service issues
• Build and foster key relationships with the Commercial team and the Product Management team (Software Development, Product Development, Engineers, and QA) to ensure that issues are being communicated on a real time basis
• Implement Global Operation Strategy in the different Technical Service teams
• Work with other Ops teams for best practices sharing
• Other tasks and responsibilities as assigned

Who You Are

Required

• Bachelor or masters degree in a technical discipline
• More than 6 years of relevant professional experience
• Knowledge in work Safety and Service Centres management
• Business fluent English skills
• IT skills in Microsoft Office, Document Management Systems, ERP systems, Confluence, JIRA
• Familiarity with Medical Device Single Audit Program (MDSAP) and ISO 13485

Preferred

• Experience managing remote employees
• Experience in coaching and training
• Commercial experience
• Profound knowledge in medical devices industry and market
• Knowledge in medical technology and medical product law
• Another European language skills