Job Summary:

The Director, AI Enablement will help lead the organization’s shift from AI experimentation to measurable business impact by reimagining how work, talent, and organizational capabilities are designed and enabled. This role is responsible for embedding workflow redesign into our culture, aligning with AI leaders, and operationalizing AI-enabled solutions across functions to drive business outcomes.

This is not a traditional technology, training, or process improvement role. It sits at the intersection of business strategy, AI enablement, workflow design, and change leadership. This role serves as a key catalyst for organizational innovation and workforce transformation. The ideal candidate is a systems thinker who can deconstruct complex work, partner with business leaders to define measurable outcomes, and work closely with AI, Engineering, Data, IT, Security, and functional teams. They will align workforce capabilities with business priorities, strengthen foundational skills, culture, and organizational agility and move innovative ideas from concept to adoption.

Success in this role means helping the business use AI not just to work faster, but fundamentally work differently.

Reporting Structure:

This role typically reports to the VP, People Business Partners

Work Setting:

This role is typically performed remotely

Is role a people leader?

No

Essential Duties and Primary Responsibilities:

• Partner with business leaders to identify high-value workflows where AI can improve speed, quality, cost, service, risk, or growth outcomes.
• Map and deconstruct current-state workflows, including handoffs, decision points, manual effort, rework, bottlenecks, and data dependencies.
• Redesign workflows to clarify what work should be automated, AI-assisted, human-owned, eliminated, or elevated.
• Ensure AI opportunities are tied to measurable business outcomes, not just tool adoption or experimentation.
• Help functions prioritize a small number of high-impact opportunities rather than spreading effort across disconnected pilots.

• Serve as a translator between business teams and technical partners, ensuring business needs are clearly translated into technical requirements, workflow logic, user stories, and success measures.
• Determine whether opportunities are best solved through process improvement, automation, deterministic/light-build solutions, full engineering delivery, or AI at runtime.
• Partner with AI Forward-Deployed Engineers, Engineering, IT, Data, and Security to shape practical, scalable, and responsible solutions.
• Support the creation of prototypes, pilots, and first working “skeletons” that can be tested and improved with the business.

• Build repeatable patterns, templates, and playbooks that help functions move from idea to build to adoption.
• Support function-level AI planning, including workflow prioritization, metric commitments, resource needs, risk review, and handoff plans.
• Ensure AI-enabled workflows have clear owners, human-in-the-loop / AI Operator responsibilities, escalation paths, and long-term operating expectations.
• Help transition AI-enabled solutions from initial build or pilot into sustainable function ownership.
• Partner with PMO / Program Management to track progress, unblock issues, and ensure AI initiatives remain connected to enterprise priorities.

• Partner with the People team (HR), Learning, Communications, and functional leaders to build the capabilities required for AI-enabled ways of working.
• Help managers understand how their role changes as workflows increasingly include AI tools, agents, automation, and human oversight.
• Support training and enablement for Power Users, Workflow Designers, Citizen Builders, and AI Managers.
• Identify adoption barriers and recommend practical interventions to improve usage, trust, accountability, and measurable impact.
• Reinforce responsible AI practices, including appropriate use, human judgment, data sensitivity, and escalation protocols.

• Define baseline metrics and target improvements for AI-enabled workflow initiatives.
• Track value realization across efficiency, quality, cycle time, cost avoidance, revenue impact, customer/member experience, and employee capacity.
• Partner with Finance, Data, and business leaders to validate impact and create a consistent approach to AI value measurement.
• Capture lessons learned from pilots and translate them into reusable playbooks, standards, and future-state operating model recommendations.
• Recommend which solutions should scale, stop, or be redesigned based on evidence and business value.

Additional Duties and Responsibilities:

• Other duties as assigned

Qualifications:

Education and Experience:

·  10+ years of experience in business transformation, operations, strategy, consulting, product operations, process improvement, workforce transformation, or related roles.

·   Demonstrated experience redesigning workflows, operating models, or cross-functional business processes.

·   Experience partnering with technical teams, including Engineering, Data, IT, Automation, Product, or AI teams.

·   Strong business acumen and proven ability to connect operational work to measurable financial, customer, quality, or productivity outcomes.

·   Experience with AI, automation, digital transformation, workflow automation, or enterprise technology  implementation.

·   Excellent facilitation skills, with the ability to lead workshops, align stakeholders, and surface tradeoffs.

·   Experience working with AI copilots, agents, workflow automation platforms, low-code/no-code tools, or enterprise AI platforms.

·   Experience working with PMO, Product, Engineering, Data, Security, or Responsible AI governance teams.

·   Consulting background or experience leading enterprise transformation initiatives.

Specialized Knowledge, Skills, and Abilities:

·   Systems Thinking: Sees how work moves across teams, systems, handoffs, and decision points; understands upstream and downstream impacts.

·   Workflow Deconstruction: Can break complex work into clear steps, identify waste and friction, and determine where AI or automation can create meaningful improvement.

·   Business Translation: Can convert business needs into technical requirements, workflow logic, prototypes, and measurable outcomes.

·   Outcome Orientation: Focuses on business value, not activity; defines success through metrics and impact.

·   Cross-Functional Influence: Can align leaders, SMEs, technical partners, and operators around a shared future-state design.

·   Responsible AI Mindset: Understands that AI-enabled workflows require appropriate guardrails, human oversight, governance, monitoring, and escalation paths.

·   Change Leadership: Can help teams adopt new ways of working and build confidence in AI-enabled processes.

Certifications, Licenses, Registrations:

Physical/Mental Requirements and Demands:

• Work requires normal range of hearing, vision and verbal communication skills, with or without a reasonable accommodation.
• Must be able to use a telephone or headset equipment and operate a keyboard and other office equipment, with or without reasonable accommodation.
• Must be able to spend prolonged periods of each workday on the phone
• The ability to perform work at a computer station for 6-8+ hours a day and function in an environment with frequent interruptions is required.
• May experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.

Travel Requirements:

• Infrequent travel may be required

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including: 

• Medical, dental, and vision 

• HSA contribution and match 

• Dependent care FSA match 

• Uncapped paid time off 

• Paid parental leave 

• 401(k) match 

• Personal and healthcare financial literacy programs 

• Ongoing education & tuition assistance 

• Gym and fitness reimbursement 

• Wellness program incentives 

Onboarding & Travel 

This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations.  

This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date.