American Express

Director - Global Program Management, Air & Transportation

American Express$150K — $200K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Strong strategic thinker with long-term vision and execution capabilities
  • Proven experience in building and scaling programs in complex organizations
  • Exceptional problem-solving skills and comfort in navigating ambiguity
  • Proven leadership of high-performing teams and talent development
  • Strong executive presence to influence senior stakeholders effectively
  • Excellent communication and simplification of complex topics
  • Ability to collaborate across various teams including Partnerships and Operations

Responsibilities

  • Define and lead the global portfolio strategy for airline and transportation partners
  • Evolve the Air & Transportation value proposition to enhance competitive differentiation
  • Establish global governance frameworks including compliance and risk management
  • Lead contract structure and negotiation for airline partnerships to optimize outcomes
  • Drive operational excellence across all customer channels
  • Develop standardized onboarding and documentation processes for scalability
  • Manage global performance tracking frameworks including KPIs and scorecards
  • Translate performance data into actionable strategies in collaboration with Account Management

Benefits

  • Collaborative culture with a focus on professional development
  • Opportunities for innovation and influencing industry trends
  • Engagement with top-tier airline and transportation partners
  • Access to global market insights and performance data
  • Platform for strategic leadership and cross-functional alignment
Full Job Description
Job Description

TLS Global Strategic Partnerships & Marketing

The Global Strategic Partnerships and Marketing (GPM) within TLS/American Express Travel brings together the best travel partners in the world to create unparalleled value and unforgettable experiences across the travel journey - and amplifies this to Card Members wherever they are.

Job Description

The Global Airline and Transportation team within Global Strategic Partnerships and Marketing is responsible for managing and growing American Express Travel's relationships with airline and transportation suppliers globally. This team leads a portfolio of airline partners, negotiating commercial agreements that optimize supplier economics while delivering differentiated value to American Express Card Members.

The Director, Global Program Management - Air & Car will lead a newly established function responsible for defining and scaling the global program strategy, standards, and governance framework across airline and car partnerships. This role will be critical in driving consistency, operational excellence, and long-term commercial value, while enabling Account Management teams to maximize revenue and partner performance.

We are seeking a strategic, execution-oriented leader who can build structure, drive alignment across a complex stakeholder landscape, and translate vision into scalable programs. This individual will play a pivotal role in shaping the future operating model for Air & Transportation partnerships and ensuring a differentiated, best-in-class experience for Card Members globally

Responsibilities

  • Define and lead the global portfolio strategy and prioritization for airline and transportation partners, ensuring focus on highest-value opportunities
  • Evolve and strengthen the Air & Transportation value proposition, program standards, and positioning to drive competitive differentiation
  • Establish and scale global governance frameworks, including contract standards, compliance (PRSA, RCSA), and risk management processes
  • Lead airline contract structure and negotiation frameworks in partnership with Account Management and RM to optimize commercial outcomes
  • Drive operational excellence across online and offline channels, ensuring consistent execution, presentation, and customer experience
  • Develop and implement standardized onboarding, documentation, and partner processes to enable scalability
  • Build and manage global performance tracking, including scorecards, KPIs, and accountability frameworks across partners
  • Translate audit insights and performance data into actionable strategies in partnership with Account Management teams
  • Serve as central liaison across TLS and Enterprise stakeholders to ensure alignment and resolve cross-functional issues
  • Identify and drive innovation opportunities through competitive insights, industry trends, and emerging capabilities


Qualifications

  • Strong strategic thinker with a growth mindset and ability to balance long-term vision with near-term execution
  • Proven ability to build and scale programs, frameworks, or operating models in complex, matrixed organizations
  • Exceptional problem solver with comfort navigating ambiguity and driving structured solutions
  • Demonstrated experience leading high-performing teams and developing talent
  • Strong executive presence with the ability to influence senior stakeholders and drive alignment across functions
  • Excellent communication skills with the ability to synthesize complex topics into clear, actionable insights
  • Proven ability to collaborate across multiple teams including Partnerships, Product, Capabilities, Marketing, and Operations
  • Ability to operate at both strategic and tactical levels, with strong attention to detail and execution rigor
  • Experience with governance, risk management, and operational processes is strongly preferred
  • Familiarity with travel, partnerships, or marketplace businesses is a plus

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.


About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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