The Director, Global Partner Experience is a critical, high-visibility role responsible for defining and executing the end-to-end journey for Appian's global partner ecosystem. This leader acts as the central hub of partner enablement, ensuring Appian partners receive a consistent, friction-free experience, world-class enablement resources, and clear, accelerated paths to proficiency across their sales, technical pre-sales, and delivery functions.
You will establish the Partner Enablement Center of Excellence (CoE), strategically aligning enablement efforts across Sales, Solutions Consulting (Pre-Sales), Product, and Professional Services (Delivery) to maximize partner-led revenue, speed up time-to-productivity, and drive successful customer outcomes globally.
Key Responsibilities: As the leader of the Central Function, your responsibilities will focus on strategy, governance, experience design, and content curation:
- Strategy & Governance:Define the global Partner Experience & Enablement Charter, mission, and operating model. Establish and lead the Partner Enablement Council (PEC), managing the centralized strategy with decentralized content ownership.
- Partner Experience (PX) Design:Design and continuously map the partner's complete lifecycle and enablement journey (from recruitment to advanced competency). Ensure a unified, world-class digital experience through the Partner Portal/LMS and drive the adoption of new enablement technologies.
- Program Ownership: Design and manage foundational global programs, including the Global Partner Onboarding curriculum, the strategic Certification Frameworks tied to partner tiers, and the annual "Train-the-Channel" summit.
- Content Curation & Publishing:Own the centralized content taxonomy, version control, and publishing process. Act as the final quality gate to ensure all partner-facing content is accurate, consistent, and relevant.
- Metrics & Reporting:Own the top-level Enablement KPIs. Implement the reporting framework and regularly communicate partner experience impact and performance metrics to senior leadership and the Partner Channel organization.
About You:- Bachelor's Degree in a related field
- 7+ years of progressive experience in Partner Enablement, Channel Sales Strategy, or Field Enablement within a high-growth SaaS or Enterprise Software company.
- 3+ years in a leadership role responsible for a global or centralized enablement function.
- Proven track record of designing, launching, and scaling complex global partner enablement programs (Onboarding, Certification, Tiered Requirements, Leveraging AI to Scale).
- Expertise in Partner Lifecycle Mapping and translating partner needs into high-impact enablement programs.
- Deep familiarity with LMS/Partner Portal/AI technologies and content management best practices (taxonomy, version control, Personalization, Scale).
- Exceptional leadership and communication skills, with the ability to lead, influence, and drive alignment across functional teams (Sales, Product, Services) in a dotted-line reporting structure across teams.
- Demonstrated ability to use data (KPIs, PSAT, Content Utilization) to measure program effectiveness and drive continuous improvement.
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The base salary range per provided represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies.
In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.
Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.
Base Salary Range
$150,000-$300,000 USD
Tools and Resources - Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
BenefitsAppian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to.
