Director, Food & Beverage
(21238)
Job Details & Requirements
Job Summary
To provide maximum guest satisfaction whilst maximizing sales and controlling expenses in the F&B operation.
Key Duties and Responsibilities
- To effectively and efficiently control and supervise the day-to-day operations of all Food & Beverage outlets of the hotel, and assist the Resort Manager in operating the hotel
- To be responsible and ensure that all the activities of the Food & Beverage Department are completed and respected as per established hotel standards and procedures and further assist all team members in anyway possible
- Ensure prompt, efficient and friendly service in all outlets, at all times. Ensures guest's/ visitor's satisfaction at all times.
- To define the budget of the Food & Beverage Department (together with the Resort Manager) based on futuristic goals and objectives of the company/ hotel
- To be responsible in the selection and quotation of all items of the Food & Beverage Department
- Follow instructions and understand the philosophy of the Resort Manager and carry out these ideas
- Be aware of availability of products and build partnerships with purveyors of local options
- Agree and evaluate menus and wine lists, both content and pricing, with the Resort Manager, Executive Chef and Restaurant Managers
- Ensure superb promotions are held in all outlets regularly to generate business and organize their advertising
- Consult with superiors and respective F&B outlet Manager/s about organizational aspects of special events/ functions being planned
- Liaise with Executive Chef/ F&B outlet Mangers on "daily/ weekly special" available for promoting in the F&B outlets - check pricing
- Ensure that all areas satisfy the most stringent hygiene and sanitation requirements
- Heavily involved in the recruitment strategy, interviewing, hiring, training and overall experience with all F&B colleagues
- Ensure punctuality, control absenteeism and take corrective actions where necessary
- Regularly check grooming (appearance, personal hygiene and uniforms) of team members according to hotel standards, and also team members attitude towards both internal (colleagues) and external guests
- Acute awareness of guest preferences of food and wine, communicate to F&B outlet Mangers, and ensure that these preferences are adhered to
- Circulate throughout the hotel, maintaining a high, yet not overpowering presence
- To establish an effective all round control of the F&B outlets and the hotel in general, by carrying out regular spot checks
- Ensure that established/agreed time parameters in service are respected by each and every single team member of all F&B outlets, and that service is professional, discreet and personalized at all times
- Maintaining a strict control of all accounts
- Approves discounts for guests as required, in liaison with Resort Manager
- Establish a strict control to avoid theft of guest and hotel property
- Ensure that all F&B stocks are being kept securely and under the correct conditions applicable to each type of commodity stored and in line with local and federal regulations
- Regularly check all working areas and operating equipment's of the F&B Department, for maintenance requirements and follow up
- Keep track of popular/unpopular items on the different F&B outlets menu/s and Wine Lists and respond accordingly
- Monitor Food & Beverage outlets financial/operational results
- Communicate with the Resort Manager on day-to-day matters and keep up to date incident logbook
- Personally discuss non-routine matters with the Resort Manager, Corporate F&B Director, F&B outlet Managers, Head of Department/s
- Keep accurate records of tasks and duties performed everyday in the respective books
- To counter, verify and approve the Duty Roster of F&B outlet Managers, ensuring sufficient coverage duty peak occupancy periods
- Familiar with the hotel's emergency plans in case of fire, bomb threat, etc. and procedures for "Lost & Found" items
- Comply with health and safety regulations and procedures, observe safety precautions and use safety equipment
- Any other cognate duties and responsibilities that may be assigned by the Resort Manager to facilitate the smooth running of the Department and/or hotel
- Ensure procedural changes always have prior approval of the Director, Human Resources
- Forward all press inquiries to the Resort and/or General Manager
- Consult the Director, Human Resources to make changes to or in any way alter standard operation procedures
- Consult the Director, Human Resources to authorize salary and wage adjustments
- Obtain approval for any new employment or termination of employment from the Director, Human Resources and General Manager
- Collaborate with the Director, Human Resources regarding any staff disciplinary issues to ensure alignment with the company's disciplinary procedures
Skills, Experience & Educational Requirements
- University Degree in related field
- At least 5 years' experience in related field, preferably in a luxury hospitality environment
- Ability to articulate, read and write fluently in English
- Proficient computer knowledge in Microsoft Word, PowerPoint, Excel, etc.
- Demonstrated experience with high level guest relations environments
- Must possess excellent communication skills within the organization, as well as externally with respective agencies and media-related parties
- Resourceful, resilient and efficient at problem solving; well groomed and set a professional example at all times :
CORE Values & Competencies:
Blow Away The Customer
- I care and work towards exceeding the expectations of my customers
- I am proactive and deliver unique and everlasting memories for our customers
Develop Passionate and Committed People
- I am committed to being thoughtful towards our colleagues
- I am passionate about my role
Continuously Strive for Perfections (good enough never is)
- I constantly seek new ways and ideas to improve what I do
- I am inspired to make a difference
Achieve Sustainable Bottom Line Performance
- I take responsibility and contribute towards the financial performance of where I work
FUNCTIONAL Competencies:
Grooming
- I present a professional image according to established standards
Communication
- I adapt my communication to the audience and the message to be delivered
- I am able to develop effective written communications
Functional Skills & Knowledge
- I understand the full scope of my duties and demonstrate initiative
- I take responsibility for my actions
Planning & Organizing
- I set realistic goals both for myself and my colleagues in line with company strategies
- I am capable of handling multiple priorities effectively
Team Management & Development (Influencing & Working with Others)
- I devote time in training and coaching each colleague
- I conduct regular performance management discussions for my colleagues and monitor their progress
Where Colleagues do not have anyone to supervise,
then the competency will be replaced by with the following 2 behaviors:
- I am able to influence others when required to speak and present ideas
- I am able to work with other colleagues and departments effectively
Problem Solving & Decision Making
- I have the ability to involve all the appropriate people to resolve problem in the business.
- I proactively facilitate prompt and appropriate decision making
Innovation & Creativity
- I regularly seek new opportunities for change
- I assist in resolving resistance to change
PHYSICAL Requirements:
The ideal candidate must be able to complete all physical requirements of the job in a safe manner with or without a reasonable accommodation. Physical requirements include but are not limited to:
- Constant standing, walking, stooping, lifting, and bending in an operational environment
- Constant typing, looking at computer screens, speaking on a telephone, and utilizing other electronic equipment in an office environment
- Constantly required to stoop, bend, lift and carry up to 75lbs
- Often required to work in outdoor environments which may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
