DescriptionJob overview and responsibilitiesThis individual manages the portfolio of efficiency and operational reliability projects in work across the Flight Operations Division. This Director leads and develops a multinational team of analysts and data scientists responsible for delivering detailed statistical analyses, data visualizations, actionable reports, and projects on operational reliability, efficiency, productivity, safety, training, and performance.
- Understands key flight operations business drivers while leading projects impacting the flight operations and key business stakeholders. Identifiable reports are used to improve decision-making, reliability and efficiency in areas of business, safety, training, operations, and maintenance affecting flight operations.
- Collaborates with Digital Technology and adjacent Operational teams to analyze, track, and predict areas of performance while providing visibility through data and visualizations of the progress across a range of initiatives and projects
- Coordinates with stakeholders in United's Safety Management System (SMS) to integrate performance and safety related initiatives with real-time data analytics
- Identifying signals of Flight Operations performance with predictive analytics and informing, advising, and guiding on improvements and process adjustments
- Ensures that reporting tools and reports are up to date and maintained to enable reliable, effective evaluation of the division's operational integrity.
- Attracts, leads, and provides leadership development to build high-caliber leaders who excel in coaching and feedback, change management, leadership of influence, project planning and execution, application, and activation of analytics who create a significant positive impact to United
- Establishing priorities, plans, and conducting the implementation on time, with quality, and under budget, while partnering effectively with the rest of the stakeholder teams
- Managing the development and implementation of programs that apply a variety of analytics skills by partnering with relevant organizations across the analytics community as needed, while maintaining data accuracy (single source of truth), timeliness, and reliability in
- high-stakes decision contexts.
- Foster close working relationships with cross divisional teams in pursuit of higher efficiency and reliability levels.
QualificationsWhat's needed to succeed (Minimum Qualifications):- Bachelor's degree in computer science, data science, information systems, engineering, or another quantitative field (i.e. mathematics, statistics, economics, etc.)
- 6+ years of experience in leading professional teams in analytics and data science
- At least 2 years of managerial/supervisory experience including budgeting, recruitment, and people management.
- 5+ years of demonstrated experience at application of successive levels of quantitative and analytical fields e.g. IE, OR, Statistics, ML/AI, financial modeling etc.
- Experience in managing large projects
- Understanding, quantifying, and solving complex Flight Operations business needs and problems.
- Design a data/technology solutions that connect business processes, Safety Management Systems obligations, and performance objectives with quantifiable outcomes
- Understanding and competency with data governance and data quality management.
- Strong analytical ability, pro-active thinking to solve business problems to ensure robust, appropriate, value-added business solutions.
- Demonstrates flexibility, creativity and innovation in generating solutions and recommendations
- Strong project management and execution skills.
- Significant interpersonal and people skills; excellent consulting and communication skills.
- Able to constructively engage, negotiate, resolve conflict and influence leaders.
- Able to adapt to changing business environment.
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):- Master's degree or 6 years of relevant work experience
- 9 + years of experience in analytics and data science
- Airline experience
- Deep technical knowledge of advanced analytics and demonstrated experience in the application of statistics, operations research, and machine learning methods
- Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.
