Ford Motor Company

Director, FCSD Data Analytics and Business Intelligence

Ford Motor Company • $150K — $180K *
Allen Park, MI 48101In-Person
Manufacturing & Automotive
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Exceptional transformational leadership skills in managing global teams
  • Strong technical vision centered around AI, especially generative AI and modern cloud ecosystems
  • Proven ability as a proactive advisory partner to influence executive decision-making
  • Excellent interpersonal skills for effective collaboration across multiple teams and external partners
  • Capacity to orchestrate complex resources and develop high-performing operations
  • Hands-on experience in building and managing engineering teams

Responsibilities

  • Design a future operating model that integrates diverse analytics teams into a global structure
  • Manage a blended team of internal talent and external vendors for optimal operational efficiency
  • Transform the culture and skills of teams to operate in modern, AI-first environments
  • Position the analytics team as a strategic partner to drive business line results
  • Empower the team to deliver actionable insights that influence business strategy
  • Develop and automate performance metrics using AI-driven visualizations
  • Unify dealer and customer experience data into a coherent strategy

Benefits

  • Focus on professional development and growth opportunities
  • Collaboration with cutting-edge technology teams
  • A role contributing to significant business transformation
  • Work in a dynamic and innovative environment driven by AI
  • Opportunity for hands-on involvement in technical projects
Full Job Description
Job Description

In this role, you will lead the strategic integration of several key functions-including data strategy, business intelligence, reporting, and customer experience analytics-into a unified, global team comprising both internal employees and external partners. Operating as a proactive service function, your organization will work in partnership with FCSD's business line leaders to directly support and accelerate their business results. This role is not about maintaining legacy processes or acting as a reactive "data vendor" that extracts raw files and distributes spreadsheets. Instead, you are tasked with architecting a modern, AI-first insights engine. You will build a highly proactive team that pushes our business leaders on their strategic thinking, challenges status-quo assumptions with deep, diagnostic and predictive analytics, and unlocks the critical insights needed to drive our business transformation.

Responsibilities

1. Future-State Operating Model & Resource Integration
  • Design the Future Organization: Integrate diverse reporting and data/analytics teams into a global structure of 30+ professionals.
  • Orchestrate the Employee-Vendor Ecosystem: Efficiently manage a blended team of internal talent and external vendors. Ensure our partners effectively "run the railroads" so that internal teams can focus on high-value strategy and proactive insight generation.
  • Lead Cultural and Skill Transformation: Have a mindset of proactive, strategic advisory partner to FCSD business leaders, enabling the team to work seamlessly in modern, cloud-native, and AI-first environments.

2. Proactive Business Intelligence, Insights & Service Delivery
  • Support Business Line Results: Position the Data Analytics and Business Intelligence team as a premier service function, collaborating intimately with FCSD business line leaders to drive EBIT expansion and better operational execution.
  • Challenge the Status Quo: Shift the division away from, manual spreadsheet-sharing toward dynamic, predictive business intelligence. Empower your team to synthesize complex datasets and deliver sharp, actionable insights that proactively shape future business strategies.
  • Establish Dynamic Enterprise KPIs: Oversee the development and automation of next-generation performance metrics, utilizing AI-driven visualization to track and predict customer pay service, leads, wholesale, parts supply & logistic, network performance.
  • Own the Semantic Layer and Metric Governance: Reinforce centralized Business Rules to eliminate conflicting data across business units, ensuring a single version of truth.

3. Integrated Customer & Dealer Data Strategy
  • Consolidate Dealer & CX Data: Evolve the customer and dealer lifecycle by bringing Dealer Management System (DMS) datasets and Customer Experience (CX) survey metrics into a single, unified data strategy.
  • Synthesize Voice of Customer (VoC) and industry data: Build cohesive feedback loops that make customer and dealer sentiment and industry benchmark insights highly visible and actionable from executive leadership to the dealership floor.
  • Continue Leadership in Data Integration: Define the long-term vision for dealer-partner data sharing, integration, and security, ensuring high-integrity, compliant pipelines feed the team's advanced analytics engines.

4. AI-First Analytics & Modern Tech Stack Evolution
  • Establish an AI-First Culture: Leverage AI to automate routine reporting, accelerate insight generation, and perform diagnostic modeling at scale.
  • Partner with Central Ford Tech teams: Collaborate closely with Ford's centralized data science and Enterprise Technology organizations to transition FCSD's data assets from legacy environments into modern, cloud-native architectures


Qualifications

Required Skills and Capabilities
  • Transformational Leadership & Vision: Exceptional capability to lead global, cross-functional teams through change, while maintaining a high-performing service identity.
  • AI-First Technical Vision: A forward-looking leader with a strong conceptual grasp of generative AI, large language models, automated machine learning, next-generation visualization platforms, and modern cloud data ecosystems. Must keep pace with new innovation and leverage the latest tooling and agents to rapidly prototype solutions and prove value before scaling.
  • Proactive Advisory & Influence: A track record of acting as a consultative partner rather than a transactional service provider; someone who can leverage data to challenge senior executive thinking and constructively shape business outcomes.
  • Collaborative Relationship Builder: Strong interpersonal skills with a proven track record of partnering across corporate skill teams, technology partners, and external organizations.
  • Resource Orchestration: Ability to manage complex, blended teams (internal and external vendors) and design high-performing operating models during organizational change.
  • Action & output oriented. Hands on keys builder that can roll up their sleeves alongside engineering teams.
Minimum Qualifications:
  • Education: Bachelor's degree in Business Analytics, Data Science, Statistics, Economics, Engineering, Mathematics, Business, or a related field.
  • Experience:
    • Minimum of 10 years of progressive experience in business analytics, data strategy, business intelligence, or customer insights.
    • Minimum of 5 years of experience leading and developing global, multi-tiered, or cross-functional teams of 20+ professionals (including direct employees and vendors).
    • Experience leading a technology-focused team through transformation
  • Technical & Platform Familiarity: Deep conceptual knowledge of modern cloud environments (e.g., Google Cloud Platform), automated BI semantic layers, advanced analytics workflows, and AI agents with experience successfully migrating legacy reporting into modernized platforms.
Preferred Qualifications:
  • Advanced Degree: Master's degree in Data Science, Mathematics, Engineering, or an MBA with an analytical focus.
  • Automotive or Aftersales Experience: Prior experience in dealership operations, automotive parts and service, or aftersales business dynamics.
  • Modern Methodology Certifications: Certified in modern, agile data product management, continuous delivery frameworks, or Lean methodologies.

About Ford Motor Company

Ford Motor Company manufactures or distributes automobiles in addition to offering financial services. The company sells to dealerships for retail sales, and for sale to fleet customers, including commercial fleet customers, daily rental car companies, and governments. Ford’s vehicle portfolio includes automobiles, buses, tractors, and trucks. Retail financing includes retail installment sale contracts for new and used vehicles, and direct financing leases for new vehicles to retail customers, government entities, daily rental car companies, and fleet customers. Finance receivables in the non-consumer portfolio include products offered to automotive dealers. Ford’s environmental initiatives include compressed natural gas, flexible fuel vehicles, electric drive vehicles, Hydrogen, PC power management, and so on. Ford Motor Company was founded by Henry Ford in 1903 and is headquartered in Dearborn, Michigan.

Ford Motor Company Careers

Join the dynamic team at Ford Motor Company, a global leader in automotive innovation and manufacturing. At Ford, we are committed to driving human progress by providing outstanding vehicles and mobility solutions. This is an exciting time to become part of our inclusive team, where job opportunities abound and growth is not just a possibility, but a promise.

Work You’ll Do

At Ford Motor Company, you will collaborate with some of the brightest minds in the industry. Our professionals are at the forefront of automotive technology, leading projects that redefine transportation and sustainability. With a culture rooted in continuous improvement and respect for all, Ford offers a workplace where leadership, diversity training, and innovation are part of everyday life.

Join Our Market-Leading Team

Ford’s commitment to excellence is why we are a leader in the automotive sector. We offer a variety of career paths, from engineering to marketing, all designed to foster professional and personal growth. Our team benefits from Ford’s commitment to professional development and networking opportunities, ensuring that every team member can reach their full potential.

Innovative Work

Engage in work that makes a difference. Ford Motor Company is pioneering developments in electrification, autonomous vehicles, and smart mobility solutions. Our team of over 190,000 employees worldwide is dedicated to crafting experiences that improve the way the world moves.

Be Part of a Great Team

Working at Ford means more than just having a job; it means being part of a global family. Our culture promotes teamwork, integrity, and respect—values that underpin everything we do. We believe in nurturing a diverse and inclusive environment where every employee can thrive.

Future-Proof Your Career

Ford Motor Company is not just a great place to work; it’s a place to build a lasting career. Our employees enjoy competitive benefits, comprehensive health care, and retirement plans that rank among the best in the industry. We support career advancement through extensive training programs and hands-on experience in the latest automotive technologies.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a student interested in an internship, Ford has opportunities that will harness your skills and ignite your ambition. Our hiring process is straightforward and respectful, designed to match your skills and passions with the right position.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Ford? Prepare your resume, sharpen your interview skills, and become part of a company that’s building the future of transportation.

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Learn more about Ford Motor Company
Size
183,000 employees
Market Cap
$44.8 billion
Industry
Manufacturing & Automotive
Net Income
-$1.2 billion
Founded
1903
5 Year Trend
-2.1%
Revenue
$127.1 billion
NASDAQ
F
* Ladders Estimates

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