Role Summary

The Director, Facilities Management is responsible for leading the strategy, operations, and service delivery for the organization's facilities and workplace services across a global corporate real estate portfolio with properties in US, EMEA and APAC. This role provides leadership and direction through subordinate managers and is accountable for performance across multiple integrated facilities and workplace service functions.

The Director ensures that the organization-built environments support operational excellence, employee productivity, and a high-quality workplace experience. This role shapes and executes enterprise-wide workplace and facilities strategies aligned with long-term business unit priorities and serves as a recognized leader in establishing policies, standards, and operating frameworks across the portfolio.

Responsibilities

Strategic Leadership:

• Lead and execute the enterprise facilities and workplace strategy to support business operations and long-term organizational priorities
• Influence and shape workplace and facilities strategy in partnership with senior executives
• Establish and govern enterprise-wide policies, standards, and operating frameworks across multiple locations and service lines
• Lead long-range planning across a global, multi-site portfolio, including occupancy, capital investment, and operational strategy
• Identify and implement opportunities to improve service quality, cost efficiency, and operational resilience

Operations & Service Delivery:

• Direct building operations, workplace services, and facilities management activities across multiple complex locations
• Provide leadership through managers responsible for facilities, engineering, and workplace service teams
• Ensure facilities are maintained to high standards of safety, functionality, reliability, and appearance
• Drive service level performance and continuous improvement across all locations

Vendor & Partner Management:

• Oversee all vendor and partner relationships across the portfolio, including regional and global service providers
• Lead enterprise sourcing strategies and complex contract negotiations
• Ensure vendor performance, service quality, and cost optimization align with business objectives

Risk, Compliance & Business Continuity:

• Provide enterprise-level oversight to ensure compliance with safety, regulatory, and company standards
• Serve as a subject matter expert on facilities-related risk and compliance matters
• Lead enterprise-wide facilities response during major incidents and business continuity events
• Direct cross-functional crisis management efforts impacting facilities operations

Capital Planning & Projects:

• Lead evaluation and prioritization of capital investments across a large, complex portfolio
• Partner with internal stakeholders on renovations, buildouts, relocations, and workplace initiatives
• Ensure seamless transition from project delivery to ongoing operations

Financial Management:

• Own operating budgets and capital plans across the facilities portfolio
• Monitor spend, identify savings opportunities, and ensure effective cost management
• Prepare and present leadership reporting on performance, budgets, risks, and key initiatives

People & Organizational Leadership:

• Lead and develop a multi-layer organization, including managers and their teams
• Manage performance, coaching, and development of subordinate leaders
• Drive talent strategy, including succession planning, leadership development, and workforce planning
• Oversee organizational design and capability building aligned with business needs
• Monitor and improve organizational performance metrics

Key Competencies

• Enterprise leadership and influence
• Strategic planning and execution
• Organizational leadership and talent development
• Policy development and governance
• Financial acumen
• Vendor and contract management
• Risk and compliance oversight
• Cross-functional collaboration
• Crisis leadership and decision-making

Work Environment

• Requires regular on-site leadership presence
• May require availability outside normal business hours for emergencies, incidents, or key initiatives

Qualifications

Required:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field preferred
• 12+ years of progressive experience in facilities management, workplace services, or property management
• Demonstrated experience managing managers and leading multi-level organizations
• Experience leading global facilities operations across multiple sites or regions in a complex environment
• Strong knowledge of building systems, vendor management, workplace safety, and operational risk management
• Proven ability to manage budgets, capital planning, and enterprise vendor relationships

Preferred:

• Experience in financial services or other regulated industry
• Professional certifications such as CFM, FMP, or SFP
• Experience supporting complex, multi-site corporate office environments
• Familiarity with workplace strategy, capital planning, and business continuity frameworks

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to one day per week from home.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$162,000.00 - $277,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$179,000.00 - $305,000.00 for the location of: Washington, D.C.
$203,000.00 - $346,000.00 for the location of: New York, California

Placement within the range provided above is based on the individual's relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Benefits

We value your goals and needs, at work and in life. As an associate, you'll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life:

• Competitive compensation

• Annual bonus eligibility

• A generous retirement plan

• Hybrid work schedule

• Health and wellness benefits, including online therapy

• Paid time off for vacation, illness, medical appointments, and volunteering days

• Family care resources, including fertility and adoption benefits

Learn more about our benefits.