Dollar Tree

Director, Facilities Management

Dollar Tree • $140K — $157K *
Chesapeake, VA 23322In-Person
Real Estate & Construction
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, finance, accounting, facilities management, engineering or related field; or high school diploma/GED with 10 years relevant experience.
  • 5+ years of senior leadership experience managing teams, budgets, and service delivery.
  • Experience leading facilities operations in a large, multi-site retail organization preferred.
  • Strong financial acumen including budgeting, forecasting, and contract negotiation.
  • Ability to manage multiple priorities and projects effectively under pressure.
  • Analytical skills with experience using operational and financial data to drive performance improvements.
  • Excellent communication and relationship-building skills.

Responsibilities

  • Develop and execute a facilities strategy in alignment with organizational growth and operations.
  • Lead facilities service delivery across the store portfolio, ensuring integration of store teams and adherence to standards.
  • Establish and oversee maintenance programs aimed at enhancing store reliability and response times.
  • Set service expectations and manage critical store issues through effective escalation practices.
  • Collaborate with various departments to prioritize and resolve facility-related issues.
  • Lead and develop Store Support Center and field teams with clear roles and performance expectations.
  • Manage facilities budgets and financial performance, identifying cost-saving opportunities and maintaining service quality.

Benefits

  • Opportunities for professional growth and development.
  • Comprehensive health benefits package.
  • 401(k) retirement plan with company match.
  • Employee discount programs.
  • Flexible scheduling and paid time off.
Full Job Description
Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.

Position Summary

The Director of Facilities Management leads facilities strategy and service delivery for the organization's portfolio of stores. This role integrates Store Support Center and field-based facilities teams to deliver safe, reliable, cost-effective, and consistent store environments. The Director establishes operating standards, preventive maintenance programs, vendor governance, escalation practices, and performance measures that support store operations and business objectives. The role is accountable for service quality, financial stewardship, team performance, compliance, and continuous improvement across planned, preventive, corrective, and emergency work.

Key Responsibilities:

Facilities Strategy and Service Delivery
  • Develop and execute a multi-year facilities strategy aligned with business priorities, store operations, portfolio needs, and organizational growth.
  • Lead end-to-end facilities service delivery across the store portfolio, integrating Store Support Center and field teams through common standards, processes, training, and technology.
  • Establish preventive, predictive, corrective, and emergency maintenance programs that improve asset reliability, store conditions, and speed of response.
  • Set service-level expectations and lead escalation and exception management for critical or high-impact store issues.
  • Partner with Real Estate, Store Operations, Construction, Procurement, Finance, Risk, and other functions to coordinate priorities and resolve cross-functional issues.
Team Leadership and Operating Model
  • Lead, develop, and hold accountable Store Support Center and field facilities teams; define roles, decision rights, goals, and performance expectations.
  • Build a consistent operating model across facilities trades and regions, including standard work, training, communication, and quality controls.
  • Develop talent and succession plans and foster a responsive, service-oriented, safety-focused culture.
Financial and Asset Stewardship
  • Develop and manage facilities operating budgets and forecasts; monitor spending, explain variances, identify cost-saving opportunities, and maintain service quality.
  • Use asset condition, work-order, cost, and risk data to prioritize maintenance, repair, replacement, and capital recommendations.
  • Provide leadership with clear reporting on financial performance, asset risk, service trends, and investment needs.
Vendor and Contract Management
  • Partner with Strategic Sourcing and Procurement to develop sourcing strategies, scopes of work, service levels, and vendor selection criteria.
  • Lead vendor performance management through scorecards, business reviews, corrective action plans, contract compliance, and relationship governance.
  • Evaluate service coverage, capacity, quality, risk, and total cost when selecting or recommending vendors for maintenance, repairs, and capital work.
Performance Improvement and Risk Management
  • Establish key performance indicators for responsiveness, completion, quality, cost, preventive maintenance, customer satisfaction, and vendor performance.
  • Implement management systems that capture, prioritize, route, and resolve high volumes of field requests; use performance data to identify root causes and improve outcomes.
  • Ensure facilities programs and work practices comply with applicable laws, codes, safety requirements, company policies, and contractual obligations.
  • Support emergency response, business continuity, and recovery activities affecting stores and facilities.
  • Stay current on facilities management practices, technology, market conditions, and industry trends; translate relevant insights into practical improvements.
  • Perform other duties consistent with the scope and level of the position.
Position Requirements
  • Full-time, based in Chesapeake, Virginia.
  • Ability to travel up to 25 percent, based on business needs.
  • Availability to support escalated facilities incidents outside standard business hours when required.
Minimum Qualifications
  • Bachelor's degree in business, finance, accounting, facilities management, engineering, or a related discipline; or a high school diploma or GED with at least 10 years of progressively responsible facilities or property management experience.
  • At least five years of senior leadership experience with responsibility for teams, budgets, vendors, and service delivery.
  • Demonstrated experience leading facilities operations in a large, complex, multi-site organization; retail experience is preferred.
  • Strong financial acumen, including budgeting, forecasting, cost analysis, and contract negotiation.
  • Demonstrated ability to manage multiple priorities and projects, make sound decisions with incomplete information, and remain effective under pressure.
  • Strong analytical and problem-solving skills, with experience using operational and financial data to improve performance.
  • Excellent written, verbal, presentation, listening, facilitation, and influencing skills.
  • Demonstrated ability to build effective relationships and drive results across functions and organizational levels.
Preferred Qualifications
  • Experience leading facilities operations for a geographically dispersed retail portfolio.
  • Professional certification in facilities management, project management, or a related field.
  • Experience with computerized maintenance management systems, work-order analytics, and vendor performance platforms.


Projected Salary Range: $140,000-157,500

Full time

510 Volvo Parkway,Chesapeake,Virginia 23320

Facilities

Family Dollar

About Dollar Tree

Dollar Tree is a chain of discount stores that carries a variety of merchandise including housewares, glassware, dinnerware, cleaning supplies, candy, snacks, food, health and beauty, toys, gifts, gift bags and wrap, party supplies, stationery, craft supplies, teaching supplies, books, seasonal décor, and more for $1 or less.

Dollar Tree Careers

Joining Dollar Tree's vibrant team offers more than just a job; it opens the door to a wealth of job opportunities and a promising career path in the retail industry. As a crucial player in cost-effective retailing, Dollar Tree provides a dynamic platform for both seasoned professionals and those at the start of their career journey.

Work You’ll Do

At Dollar Tree, every position is a chance to experience growth through innovation and leadership. Our team members are encouraged to lead projects and initiatives that redefine the norm and foster significant advancements in the retail sector. With a culture rooted in collaboration and diversity, we offer a workplace where ideas flourish and inclusivity is the norm.

Explore Professional Development

Dollar Tree is committed to the professional growth of its employees through robust training programs and leadership development opportunities. Our focus on internal promotion and career advancement ensures that every team member has the tools they need to succeed and climb the career ladder within the company.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. Dollar Tree is a leader in developing cost-effective solutions that don’t just follow market trends but set them. Here, your skills in networking, creativity, and strategic thinking will be honed to perfection.

Be Part of a Diverse and Inclusive Team

Diversity and inclusion are more than just buzzwords at Dollar Tree; they are integral to our company culture. We believe in empowering our employees by respecting and valuing what makes them unique. This commitment is reflected in our diversity training programs, which are designed to foster an inclusive environment that promotes career longevity and satisfaction.

Internship Opportunities

For those new to the workforce, Dollar Tree’s internship programs offer a gateway to full-time employment and a firsthand look at the retail industry's fast-paced nature. Interns at Dollar Tree gain invaluable experience, working alongside seasoned professionals and participating in projects that impact our business on a global scale.

Benefits That Support Your Life and Growth

Choosing a career at Dollar Tree means access to competitive benefits designed to support you both professionally and personally. From health and wellness plans to educational assistance, we ensure our team members receive the support they need to achieve their best at work and beyond.

Join Our Team

Are you ready to take the next step in your career? Explore the available positions at Dollar Tree where your skills and passion can lead to exceptional opportunities. Whether you’re applying for your first job or seeking a leadership role, your journey towards a fulfilling career starts here.

Stay Connected

Keep up to date with the latest at Dollar Tree by following our careers blog. Gain insights from our team, learn about our innovative practices, and stay informed about upcoming job opportunities and company news.

Apply Now

Ready to make a difference? Submit your resume, complete your profile, and prepare for an interview where you can showcase your unique abilities and learn more about the exciting career paths at Dollar Tree.

SEARCH DOLLAR TREE JOBS

Join us at Dollar Tree, where opportunities to thrive are endless, and every employee plays a critical role in our success. Let’s grow together in a company that values innovation, leadership, and a commitment to diversity and professional growth.
Learn more about Dollar Tree
Size
61,886 employees
Market Cap
$31 billion
Industry
Food & Beverages
Net Income
$1.3 billion
Founded
1986
5 Year Trend
+4.9%
Revenue
$25.5 billion
NASDAQ
DLTR
* Ladders Estimates

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