The Director of Experience Design leads the development, piloting, and evolution of end-to-end retail experience concepts across physical, digital, and human touchpoints. This role translates strategic inputs, customer insights, and business priorities into scalable, operationally viable experiences that enhance customer engagement and sales outcomes. The Director partners cross-functionally with Brand, Digital, Product, and AI teams to deliver cohesive omnichannel experiences. The role also establishes frameworks, playbooks, and toolkits to enable consistent execution across formats. This position drives innovation beyond store design into holistic experience systems.
Un-carrier® Responsibilities
- Lead development and continuous evolution of end-to-end experience concepts across physical, digital, and human touchpoints.
- Design, pilot, test, and scale experience concepts using test-and-learn methodologies.
- Enable seamless omnichannel customer journeys with intuitive wayfinding and integrated touchpoints.
- Develop experience frameworks, playbooks, and toolkits for scalable implementation.
- Integrate AI and emerging technologies into human-centered retail experiences.
- Collaborate cross-functionally with Retail Strategy, Brand, Digital, and Product teams.
- Lead, mentor, and build high-performing experience design teams.
The Experience You’ll Bring
- Bachelor’s degree in Architecture, Interior Design, Industrial Design, or related field (or equivalent experience).
- Master’s degree in Business Administration, Retail Management, or Design preferred.
- 10+ years managing design studios delivering complex projects across varying scales and budgets.
- 5+ years leading and developing high-performing creative and technical teams.
Enough about what you’ve done. Let’s talk about who you are.
- Strong leadership and team development capabilities.
- Expertise in technical design, fabrication, and spatial design.
- Excellent communication and presentation skills.
- Proven change management and innovation leadership.
- Strong cross-functional collaboration and relationship management.
- Customer-focused mindset with strong analytical capabilities.
Base Pay Range: $174,300 - $235,800
Corporate Bonus Target: 25%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out .
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
