LiveOps

Director, Enterprise Applications and Data

LiveOps$120K — $160K *
US-AnywhereRemote in United States
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, Data Science, or related field (Master's preferred)
  • 10+ years of IT experience, including 5+ years leading enterprise applications and data teams
  • Strong knowledge of Salesforce and enterprise data platforms (e.g., Snowflake, Redshift, Tableau, Power BI)
  • Proven expertise in data governance, integrations, and BI tools
  • Experience with cloud services (AWS, Azure) and SaaS applications
  • Excellent leadership, communication, and stakeholder management skills

Responsibilities

  • Define strategy, roadmap, and operations for enterprise applications
  • Partner with business leaders to develop scalable technology solutions
  • Manage vendor relationships, contracts, licensing, and upgrades
  • Ensure applications meet security, compliance, and scalability standards
  • Develop and execute a comprehensive enterprise data strategy
  • Oversee data warehouses, data lakes, and analytics tools
  • Lead adoption of self-service BI across the organization

Benefits

  • Opportunities for professional growth and development
  • Collaborative work environment
  • Engagement with cutting-edge technology
  • Ability to drive innovative strategies
  • Mentorship and leadership training programs
Full Job Description
Role Overview

The Director of Enterprise Applications & Data leads the strategy, implementation, and management of enterprise systems and data platforms across the organization. This role ensures business applications (e.g., Salesforce) and collaboration tools run securely, reliably, and at scale-while also driving a modern data strategy that delivers analytics, reporting, and actionable insights.

Key Responsibilities

Enterprise Applications
• Define the strategy, roadmap, and operations for enterprise applications
• Partner with business leaders to translate functional needs into scalable technology solutions.
• Manage vendor relationships, contracts, licensing, upgrades, and integrations.
• Ensure all applications meet security, compliance, and scalability requirements.

Data Strategy & Governance
• Develop and execute a comprehensive enterprise data strategy.
• Oversee platforms such as data warehouses, data lakes, reporting, and analytics tools.
• Drive adoption of self-service BI and analytics across the business.
• Establish policies for data ownership, stewardship, and lifecycle management.

Innovation & Transformation
• Introduce AI, automation, and advanced analytics to modernize business processes.
• Lead initiatives to consolidate and modernize data platforms, including cloud migration.
• Align enterprise systems with digital transformation goals in collaboration with senior leadership.

Leadership & Collaboration
• Build and mentor a high-performing team of application admins, data engineers, and BI specialists.
• Foster collaboration across IT, business stakeholders, and vendors.
• Manage budgets, contracts, and a portfolio of strategic projects.

Qualifications

Required
• Bachelor's degree in Computer Science, Information Systems, Data Science, or related field (Master's preferred).
• 10+ years of progressive IT experience, including 5+ years leading both enterprise applications and data teams.
• Strong knowledge of Salesforce and enterprise data platforms (e.g., Snowflake, Redshift, Tableau, Power BI).
• Proven expertise in data governance, integrations, and BI tools.
• Experience with cloud services (AWS, Azure) and SaaS applications.
• Excellent leadership, communication, and stakeholder management skills.

Preferred
• Background in highly regulated industries (healthcare, finance, BPO).
• Familiarity with AI/ML, RPA, and automation tools.
• Certifications such as TOGAF, DAMA-DMBOK, or AWS/Azure Solutions Architect.

About LiveOps

LiveOps is a cloud-based customer service and contact center solution that enables businesses to provide excellent customer service. The company provides a platform that allows businesses to manage customer interactions across multiple channels, including voice, email, chat, and social media. LiveOps also offers a network of on-demand agents who can be quickly deployed to handle customer inquiries and support. The company was founded in 2000 and is headquartered in Redwood City, California.
Learn more about LiveOps
Size
500 employees
Industry
Founded
2000

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