Cisco

Director, Engineering - SPIE (Remote)

Cisco$230K — $325K *
US-AnywhereRemote in San Jose, CA
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree with 15 years of experience or Master's degree with 12 years of related experience.
  • Over 10 years in incident management, problem management, or engineering operations.
  • 4+ years in a supervisory role managing teams in an engineering focused organization.
  • Experience leading customer-impacting incident response, including coordination and follow-through.
  • Knowledge of Splunk and observability concepts, with a strong understanding of how customers utilize the tools.

Responsibilities

  • Lead the Incident, Problem, and Escalation Management team at Splunk.
  • Develop and strengthen incident response processes and business signals.
  • Transform operational patterns into engineering and business priorities.
  • Ensure customer satisfaction by championing resilience in product experience.
  • Collaborate with cross-functional teams to improve operational effectiveness.

Benefits

  • Fully remote work from any location within the United States.
  • Opportunity to work with a team of engineering leaders and Principal Engineers.
  • Engagement in an impactful role connected to customer experience improvement.
  • Exposure to a high-paced environment handling critical incidents.
Full Job Description
The application window is expected to close on: 06/30/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This position is fully remote and can be performed from any location within the United States. This role requires reliable internet connection and the ability to work independently in a remote environment.

Meet the Team

Splunk is seeking a Director of Engineering for our Incident, Problem, and Escalation Management team (SPIE) to lead the functions that turn customer-impacting events into meaningful engineering and business signals. This role will be responsible for strengthening how Splunk responds to incidents, learns from them, manages customer escalations, and drives accountability for recurring issues across engineering, support, field, and business teams. We provide services for producing and consuming logs, metrics, and telemetry as well as leading our engineering team through alert and incident response. You will lead the teams responsible for incident response for Splunk. As the authority on our customer's experience, our team members are the champions of resilience, making sure each of our customers has outstanding experience with our products.

Your peers will be other engineering leaders responsible for other parts of developer observability (Observability Platforms and Alert Response) as well as Principal Engineers who drive observability best practices, product usability, and SRE standards.

Your Impact
  • Experienced operational leader who understands incident response, customer critical issue dynamics, engineering accountability, and cross-functional influence at scale.
  • You will lead fast paced customer-impacting events, building durable operating models, and translating operational patterns into business and engineering priorities.
  • You will bring a customer-first approach but understand that durable customer experience improvement comes from enabling the internal teams closest to the product, the customer, and the operational system.
  • You are a strong communicator, a systems thinker, and a trusted partner to internal partners and executive leadership.
  • You are an advanced user of Splunk or other observability tools and understand the use cases our customers have.

Minimum Qualifications:
  • Bachelors + 15 years of experience or Masters + 12 years of related experience.
  • 10+ years of experience in incident management, problem management, critical issue management, technical support, customer operations, engineering operations, or related functions.
  • 4+ years of supervisory experience including managing managers and leading a large engineering focused organization.
  • Proven experience leading customer-impacting incident response functions, including incident leadership, coordination, communications, decision-making, and follow-through.
  • Demonstrated ability to build or mature cross-functional operating models across engineering, support, field, product, customer success, and business teams.
  • Strong understanding of Splunk, how our customers use it, and observability concepts and tooling across the industry.

Preferred Qualifications:
  • Experience improving the effectiveness, consistency, and maturity of Incident Commander or major incident leadership practices.
  • Proven ability to connect customer impact data to engineering action, product improvements, and service experience outcomes.
  • Experience in creating high-quality problem records, trend analysis, corrective action recommendations, and executive-ready operational insights.
  • Demonstrated success by reducing repeat escalations related to known defects, recurring incidents, or operational process gaps.
  • Strong track record of building trust with internal users of incident, problem, and escalation management processes.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
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