Job Description

As part of the Global Clinical Supplies (GCS) organization, theDirector, End-to-End Systems Integration will be responsible for the strategy, operational robustness, and continuous improvement of all GCS-facing systems integrations, with a primary focus on SAP integrations, including (but not limited to) IRT, Veeva, and external vendor interfaces. This role will ensure that integration services are stable, monitored, and aligned to business needs across the clinical supply ecosystem.

Reporting to the Senior Director, Head of Clinical Supply Systems, this position will partner closely withbusiness system owners, IT, subject matter experts (SMEs), and external vendorsto ensure integration performance, reliability, and issue resolution are managed proactively. The role will also oversee the health monitoring framework for integrations, including definition and tracking of KPIs, incident trends, root cause analysis, and remediation activities.

Primary responsibilities include, but are not limited to:

Strategic Alignment & Integration Governance

• Own the strategy and operational framework for GCS-facing end-to-end systems integrations.

• Partner with business system owners, IT, and SMEs to align integration priorities with business process needs, system roadmaps, and operational risk.

• Support governance discussions related to integration dependencies, enhancements, upgrades, and lifecycle management.

• Ensure integration approaches are consistent with enterprise architecture, data flow standards, and validation expectations.

Integration Operations & Health Monitoring

• Oversee processes for monitoring the health of critical integrations, including proactive detection of issues, exception handling, and escalation management.

• Work closely with IT support teams to define, track, and report integration KPIs and recurring incident trends.

• Coordinate triage and resolution of integration defects or failures in collaboration with IT, vendors, and business system owners.

• Drive visibility into integration performance through dashboards, status reporting, and management reviews.

Cross-Functional Collaboration

• Serve as the key connector between GCS business teams, IT, and Business System Owners for integration-related strategy and execution.

• Facilitate timely decision-making across stakeholder groups by translating technical issues into business impact and business needs into technical requirements.

• Partner with SMEs to define functional requirements, data mapping needs, exception handling, and operational support processes.

• Support vendor coordination for interface changes, upgrades, testing, and production support.

Continuous Improvement & Robustness

• Support the strategy for continuous improvement of integration robustness, reliability, and scalability.

• Identify and prioritize opportunities to reduce manual intervention, improve automation, strengthen controls, and simplify integration architecture.

• Lead or support root cause analysis and corrective/preventive actions for recurring integration issues.

• Contribute to long-term planning for future-state integration capabilities and resilience.

Delivery Support & Lifecycle Management

• Ensure integration changes are assessed for business impact, tested appropriately, and implemented with adequate controls and documentation.

• Support release planning, cutover readiness, and hypercare for integration-related deployments.

• Collaborate with IT and business teams to ensure effective operational support models are in place for ongoing integration services.

• Ensure compliance with relevant GxP, validation, and data integrity requirements where applicable.

Required Qualifications:

Education:

• Bachelors degree in Supply Chain, Computer Science, Information Technology, Engineering, Life Sciences, or a related field.

Experience:

• Minimum of10 years of progressive experiencein pharmaceutical, biotechnology, supply chain, IT, or related industry.

• Minimum of5 years of experiencesupporting complex system integrations, interface operations, or digital technology initiatives involving SAP.

• Demonstrated experience working withSAP integrations,IRT/RTSM,Veeva, and external vendor interfaces in a regulated business environment.

Technical & Operational Skills:

• Strong understanding of SAP Supply Chain Management functionality

• Strong understanding of integration platforms, including OpenText, Informatica, and SAP BTP

• Experience defining and tracking KPIs and service metrics for digital system health and performance.

• Familiarity with validation, change control, SDLC, and GxP expectations in regulated environments.

Collaboration & Leadership:

• Proven ability to influence and coordinate acrossbusiness system owners, IT, SMEs, and vendorswithout direct line authority.

• Strong stakeholder management, communication, and issue resolution skills.

• Ability to translate between business needs and technical implementation considerations.

Preferred Qualifications:

• Advanced degree such as a Masters or MBA.

• Experience with dashboarding, service reporting, or integration observability tools.

• Prior exposure to clinical supply chain, clinical operations, or pharmaceutical manufacturing systems.

• Certifications in project management, IT service management, or systems integration are a plus.

Required Skills:

Preferred Skills:

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Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance

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