Director, Employee Success - Tech

Crusoe

$195K — $230K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years as an HR Business Partner or in a similar role, with specific experience in Product and Engineering domains.
  • In-depth understanding of tech organizations, including insights into engineer and PM motivations.
  • Proven history of collaborating with senior leaders on organizational design and talent strategy.
  • Ability to thrive in fast-paced, ambiguous environments without defined playbooks.
  • Strong competency in using data analytics to drive HR decisions and identify trends.
  • Exceptional follow-through and proactive communication skills that build trust with leaders.
  • High emotional intelligence and sound judgment for managing sensitive people situations.
  • Experience coaching managers in performance discussions and team dynamics.

Responsibilities

  • Serve as a strategic advisor to Product and Engineering VPs on organizational design and talent strategies.
  • Lead assessments and planning for team structure to align with company growth.
  • Coach and enhance the skills of engineering and product managers to foster leadership development.
  • Collaborate with leaders on career frameworks that support employee growth and navigation in a tech-focused environment.
  • Build programs for high-potential employees to enhance their skills and career trajectory.
  • Develop retention strategies tailored to technical talent to maintain motivation and engagement.
  • Utilize people analytics to provide insights on organizational effectiveness and attrition risks.
  • Partner with recruiting for effective hiring strategies and candidate experiences at key tech positions.

Benefits

  • Competitive compensation and equity packages
  • Comprehensive health, dental, and vision insurance
  • Paid parental leave and generous time off policies
  • Employer contributions to HSA accounts and retirement plans with company match
  • Professional development and tuition reimbursement opportunities
  • Mental health and wellness support resources
  • Commuter benefits including parking and transit support
  • Daily meal allowances and additional location-specific perks
Full Job Description
About the Role:

Crusoe is building the AI infrastructure that powers the next generation of compute - and our Tech org is at the center of it. As Director of Employee Success supporting our Product and Engineering teams, you'll be a true strategic partner to VPs and senior leaders navigating rapid growth, org evolution, and the unique challenges of building at the frontier of AI. This isn't a support role - it's a seat at the table. You'll shape how our tech teams are structured, how talent grows, and how our culture scales as the company does.

What You'll Be Working On:
  • Strategic Partnership: Serve as a trusted advisor to Product and Engineering VPs - weighing in on org design, team structure, and people strategy as the business scales
  • Talent Planning: Lead organizational assessments and headcount planning to ensure our tech teams are built for where Crusoe is going, not just where we are today
  • Manager Development: Coach and develop engineering and product managers - helping them level up as leaders, navigate performance conversations, and build high-performing teams
  • Career Frameworks: Partner with leaders on leveling, growth paths, and career development that reflect the complexity and pace of a world-class tech organization
  • Talent Development: Identify high-potential individuals across Product and Engineering, and build the structured short and long-term programs - mentorship tracks, leadership pipelines, skill accelerators - that turn potential into sustained performance.
  • Engagement & Retention: Drive strategies tailored to the needs of technical talent - understanding what keeps great engineers and PMs motivated and growing
  • People Analytics: Use data to identify trends in organizational health, attrition risk, and team effectiveness - and translate those insights into action
  • Talent Acquisition Partnership: Collaborate with recruiting on hiring strategy, calibration, and candidate experience for key tech roles
  • People Programs: Work with the broader People Team to develop and refine programs - performance cycles, compensation reviews, management development - with the tech org's needs front and center
  • Culture & Inclusion: Champion an inclusive, high-trust culture where diverse perspectives are valued and people do their best work
  • Change Management: Lead teams through org evolution - helping engineers and PMs navigate ambiguity and stay aligned through periods of fast growth


What You'll Bring to the Team:
  • 10+ years of experience as an HR Business Partner or equivalent, with meaningful time supporting Product and/or Engineering organizations
  • Deep fluency in what makes tech orgs tick - you understand how engineers and PMs think, what motivates them, and how to build trust in a technical environment
  • A track record of partnering with senior leaders on org design, headcount planning, and talent strategy - not just executing programs handed to you
  • Comfort operating in fast-moving, ambiguous environments - you don't need a perfect playbook to do great work
  • Strong data orientation - you use people analytics to tell stories, spot risks, and make the case for what needs to change
  • The kind of follow-through that makes people trust you completely - you do what you say, communicate proactively, and never leave a leader guessing
  • High EQ and sound judgment - especially when navigating sensitive or complex people situations with discretion
  • Experience coaching managers through difficult performance conversations, team dynamics, and leadership transitions
  • The ability to work autonomously and drive initiatives from concept to execution - you're a builder, not just an executor
  • A bachelor's degree or equivalent professional experience
  • Bonus Points:
  • A genuine curiosity about AI and the infrastructure that powers it - you don't need to write code, but you're energized by what Crusoe is building
  • Experience supporting a hypergrowth tech company through a significant scaling phase
  • Familiarity with tools like Workday, Ashby, or similar HRIS/ATS platforms
  • Experience building or refining people programs from scratch in a scaling organization

Benefits:
  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
  • Global travel insurance & emergency assistance
  • Daily meals allowance
  • Additional perks & programs specific to location

Compensation Range

Compensation will be paid in the range of up to $195,000 - $230,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.

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