Position Summary:The Employee Experience & Services Director, at Amkor Arizona Technology (ATA) will serve as the senior leader responsible for designing, launching, and operating end-to-end employee services at a new greenfield manufacturing site operating 24/7 with multiple shifts. This role is accountable for building high-quality, scalable workplace and wellbeing services that directly support employee experience, safety, engagement, and operational continuity.
As a key member of site and HR leadership, the Director will partner closely with Operations, EHS, Facilities, Security, and Corporate HR to ensure services meet the demands of a high-volume semiconductor manufacturing environment and evolve as the site scales.
Key Responsibilities:Strategic Leadership & Site Build-Out- Lead the design, launch, and ongoing evolution of HR services for a new manufacturing campus, ensuring readiness for ramp-up and long-term growth.
- Develop a site-specific employee services strategy aligned with operational demands, workforce demographics, and Amkor's people and culture priorities.
- Establish governance, policies, and operating models that balance employee experience, cost discipline, and operational resilience.
Workplace Services & Operations (24/7 Environment)- Oversee daily operations of all employee services, including cafeteria/food services, on-site health clinic, pantries, and fitness facilities, across all shifts.
- Ensure services are consistently available, reliable, and responsive to the needs of a round-the-clock manufacturing workforce.
- Partner with Facilities, EHS, and Security to ensure all services meet safety, health, and regulatory requirements.
Vendor & Partner Management- Lead vendor selection, contract negotiation, service-level agreements, and performance management across all service providers.
- Establish clear KPIs, review cadence, and escalation mechanisms to ensure quality, compliance, and cost effectiveness.
- Drive continuous improvement and innovation through strategic supplier partnerships.
Team Leadership & Capability Building- Build, lead, and develop a multidisciplinary services team supporting clinic operations, wellness programming, food services, and fitness.
- Create a high-accountability, service-oriented culture with strong frontline leadership coverage across shifts.
- Ensure appropriate staffing models to support 24/7 operations.
Budget, Metrics & Business Impact- Own budgets for all HR services and facilities under scope; forecast costs aligned to site ramp and headcount growth.
- Track and report on key metrics such as utilization, employee satisfaction, cost per employee, service quality, and risk indicators.
- Use data and employee feedback to assess ROI and guide service enhancements.
Employee Experience, Engagement & Communication- Position workplace and wellness services as a core contributor to employee engagement, retention, and productivity.
- Implement communication strategies that drive awareness and adoption across all shifts and employee populations.
- Actively gather feedback and translate insights into measurable improvements.
Compliance, Risk & Incident Management- Ensure compliance with all applicable labor, health, food safety, and healthcare regulations.
- Lead preparedness and response for medical, food safety, or workplace service-related incidents.
- Conduct regular audits and risk assessments to ensure operational integrity.
Qualifications- Bachelor's degree in Human Resources, Business Administration, Public Health, Operations, or a related field; Master's preferred.
- 10+ years of progressive leadership experience in HR services, workplace operations, hospitality, healthcare, or site-based services.
- Demonstrated experience supporting manufacturing or industrial workforces, ideally in 24/7, multi-shift environments.
- Strong expertise in vendor management, budgeting, operational scaling, and cross-functional partnership.
- Proven ability to operate in greenfield or high-growth environments.
- Exceptional leadership, communication, and stakeholder management skills.
Preferred Experience- Semiconductor, advanced manufacturing, or large-scale industrial operations.
- On-site clinic, food service, or workplace wellness program oversight.
- Experience launching or scaling services during site ramp-up.
- Familiarity with employee experience, service-management, or operational analytics tools.
Location:This position will be based at the Arizona Tempe and Peoria sites during the Construction phase and will transition to Peoria for management during the Factory Operation phase.
