Position: Director - ED

Home Department: Emergency

Location: On-Site

Reports To: Chief Nursing Officer

Direct Reports: ED Unit Clerk, ED Tech, ED-RN

FLSA Classification: Exempt

Position Summary

The Emergency Department Director is responsible for planning, organizing, directing and evaluating the activities of the Emergency department in such a manner that the hospital's goals and objectives are achieved. The Director is responsible for the overall supervision and development of the ED staff to include orientation, training and educational in-services. This position partners with multiple departments to coordinate processes in an effort to improve patient care and the quality of services provided. Works collaboratively with the hospital staff, physicians and leadership team to strategically align clinical outcomes with industry best practices.

General Duties, Tasks and Responsibilities

• Directs, plans, and coordinates the daily activities of the nursing and clinical support staff within the Emergency department to ensure proper coverage in all areas; leads the delivery of quality, safe, and compassionate patient care and compliance with standards and/or regulatory agencies.
• Obtains and analyzes department workload data to assist in planning and scheduling daily nursing and clinical support staff to meet the department needs.
• Monitors patient satisfaction scores and develops and implements department improvement plans to include working collaboratively with other departments on organizational wide initiatives.
• Shares published ED provider schedule and provides updates as needed.
• Implements Emergency Department nursing process to ensure quality patient care and outcomes, directs patient/family education, discharge planning, continuity of care and acts as a communicator of information to patients, staff and physicians.
• Organizes services and systems necessary for the multidisciplinary approach throughout the continuum of care; assumes responsibility for the clinical and financial performance of the Emergency Department.
• Ensures that appropriate equipment and supplies are available to provide effective and efficient nursing care within the ED department.
• Meets regularly with Emergency Medical Director, CNO and hospital staff to ensure the effective planning and coordination of emergency response protocols for emergency services.
• Meets with EMS services, local police, and area disaster preparedness members as needed.
• Investigates complaints from patients, visitors, physicians, and employees; works collaboratively with appropriate staff to resolve complaints in a timely manner.
• Communicates weekly with the CNO regarding departmental issues; keeps CNO abreast of situations and activities affecting department including staff, physicians, and patients.
• Functions as a staff RN when needed.

Organizational Expectations

• Complies with all established standards, policies, and procedures ensure a safe environment for patients, visitors and staff.
• Maintains compliance with confidentiality and HIPAA regulations.
• Participates in performance improvement activities.
• Performs other duties as assigned.

Leader Responsibilities

• Interviews, selects, and supervises the activities of the department staff; communicates, interprets, and explains hospital policies and procedures, department objectives, organizational goals and budget.
• Defines department work methods and performance standards; prepares and discusses annual appraisal with direct reports; authorizes and communicates salary changes, promotions, transfers, discipline, discharges and administers all other personnel actions for the department.
• Establishes reporting and approval procedures; delegates authority to assistants in order for them to direct the work of others; provides authorization for supervision, orientation, training, job objectives, performance standards and appraisal, personal development, safety, communication, discipline, grievances and other personnel actions.
• Provides maintenance of appropriate records in order to assure that the quality, quantity and timeliness of work done can be documented; reviews and appraises the work of others within the department; reviews and evaluates departmental performance; provides updates to Chief Nursing Officer of any significant factors affecting assigned responsibilities.
• Ensures departmental compliance with all state, federal and accreditation laws and requirements; maintains professional competence of staff through education and coordination with senior staff; plans for short and long-range goals of the department in-line with whole organizational goals.
• Prepares , participates and reports special studies, as necessary; participates in and contributes to management and professional committees at all levels inside and outside of the organization; keeps informed of trends and changes which relate to assigned functions.
• Prepares, plans and submits the department budget to the CFO for review and approval.
• Identifies, initiates, manages and participates in Performance Improvement activities to support organizational goals.

Certification / Licensure Requirements

• Current IL RN License Required
• BLS Required
• ACLS Required within 6 months
• De-escalation Training Required within 6 months of hire
• TNCC Required within 1 year
• PALS Required within 1 year

Experience Requirements

• Registered Nurse minimum 5 years Preferred
• Supervisory minimum 2 years Preferred

Computer Skills

• Strong computer skills including Microsoft Word, Excel and Outlook

Additional Skills

• Ability to work independently, prioritize and complete tasks in a timely manner
• Capable of taking initiative to make decisions and is an advocate for change and improvement
• Excellent management skills and ability to motivate a team environment
• Knowledge of state, federal, accreditation and regulatory agency laws and requirements

Acknowledgement

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Management reserves the right to modify the duties and responsibilities of this position as operational needs dictate.