Healthcare is one of the most complex ecosystems, finding and selecting care should not make it harder. Today, consumers face a fragmented experience when searching for care, navigating disconnected tools, inconsistent Provider Data, unclear options, and limited decision support across digital and assisted channels. This fragmentation leads to confusion, inefficiency, and suboptimal care decisions.
UnitedHealthcare is leading a transformation to simplify this experience by evolving Find & Compare Care into a seamless, intelligent, and search-driven care navigation platform. This effort goes beyond traditional provider search to incorporate advanced search capabilities, decision support, and emerging agentic experiences that help members confidently find, evaluate, and access care.
As Director, Digital Product, Find & Compare Care, you will lead the digital product portfolio for UnitedHealthcare's Find & Compare Care, ensuring it aligns with our enterprise strategy and delivers exceptional value to our members. This role offers a unique opportunity to help shape the future of our digital offerings, innovate in a fast-paced environment, and drive business growth.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:- Product Strategy: Contribute to and communicate the strategic vision for our find care digital product portfolio, aligning it with overall business goals while anticipating rapid shifts in how consumers discover and evaluate healthcare options
- Roadmap Planning & Execution: Develop and maintain a comprehensive product roadmap, prioritizing features and enhancements based on customer needs and business objectives. Oversee the end-to-end product development process from concept to launch and optimization
- Search Strategy & Vision: Help shape the future of care discovery by executing a multi-year strategy for provider search, recommendation, and care navigation. Continually adapt the product to the ever-changing ways users search for care, guiding the transition from traditional keyword searches to intent-driven and conversational paradigms
- AI-Driven Product Innovation: Partner with data science, engineering, and AI teams to safely integrate Artificial Intelligence, Large Language Models (LLMs), and machine learning into the find care journey. Utilize these technologies to optimize retrieval, ranking, and dynamic personalization to meet evolving consumer expectations
- Cross-Functional Collaboration: Collaborate closely with design, engineering, marketing, sales, and enterprise strategy teams to ensure successful delivery of product initiatives and alignment on the end-to-end journey
- User Experience: Champion user-centered design principles to ensure our digital products provide intuitive, engaging, and transparent user experiences. Leverage AI-driven insights to proactively anticipate user needs, personalize the care journey, and build member trust
- Performance Monitoring: Define and track key performance indicators (KPIs) to measure product success, iterating based on data-driven insights to refine performance, search-to-care conversion, and the accuracy of AI-assisted recommendations
- Team Leadership: Lead and mentor a team of product managers, providing guidance, feedback, and professional development opportunities to foster their growth and excellence in building next-generation digital experiences
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 8+ years of experience in digital product management, with 3+ years in a leadership or managerial role
- Experience with search systems, relevance optimization, or recommendation platforms
- Experience working in a fast-paced, dynamic, and highly matrixed environment
- Deep understanding of agile methodologies and experience leading agile product teams
- Proven track record of successfully launching and managing complex, end-to-end digital products or services
- Demonstrated solid strategic thinking and analytical skills, with the ability to translate market insights into actionable product plans
- Demonstrated excellent leadership skills, with the ability to inspire, motivate, and empower team members
- Demonstrated solid communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels
Preferred Qualifications:- Experience in healthcare or other regulated industries
- Experience with AI/ML-driven search, NLP, or conversational systems
- Experience contributing to large-scale digital or platform transformations
- Familiarity with modern search technologies (ranking, indexing, retrieval systems)
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 - $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
