American Express

Director-Digital Product Management

American Express • $160K — $200K *
New York, NY 10025In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Strong ability to develop long-term strategic plans aligned with business objectives.
  • Proficient in making quick, data-driven decisions.
  • Willingness to take risks and make tough choices when necessary.
  • Deep passion for payments and technological advancements in the payments ecosystem, with knowledge of Bill Pay or money movement capabilities as a plus.
  • Demonstrated capability to lead product organizations through large, transformational initiatives.
  • Excellent analytical skills and strategic thought leadership for solving complex problems.
  • Strong interpersonal skills with experience in cross-functional collaboration and stakeholder influence.

Responsibilities

  • Lead and mentor a team of product managers to ensure their success.
  • Define and communicate a clear product vision and strategy for Bill Payment.
  • Evaluate initiatives that improve experience, reduce costs, and mitigate risks in Bill Payment.
  • Maintain product roadmaps aligned with business objectives.
  • Conduct market research to stay updated on industry trends and competitive landscape.
  • Cultivate a culture of innovation within the product management team.
  • Utilize data insights to identify market opportunities and influence product decisions.

Benefits

  • Competitive base salaries and bonus incentives.
  • 6% Company Match on retirement savings plan.
  • Free financial coaching and support for financial well-being.
  • Comprehensive medical, dental, vision, life insurance, and disability coverage.
  • Flexible working model with hybrid, onsite or virtual options.
  • 20+ weeks paid parental leave for all parents, regardless of gender.
  • Access to global on-site wellness centers staffed with healthcare professionals.
  • Confidential counseling support through the Healthy Minds program.
  • Opportunities for career development and training.
Full Job Description
Job Description

The role of Director, Enterprise Payments Product Management is an exciting opportunity for a talented product leader to define the product strategy and roadmap to deliver a best-in-class enterprise payment service for American Express. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. This role will help to reshape and transform how payment products are built and delivered at American Express. The Director, Enterprise Payments Product Management will collaborate closely with Business, Delivery, and Technology to define the product vision and roadmap for Enterprise Payments. This role will lead our Pay Amex product team focused on the US market needs at a time of significant investment. The leader will build and develop a strong and high performing product team to modernize our core services improving customer outcomes, operations outcomes, and risk and control outcomes.

Responsibilities

Key Responsibilities
  • Lead, mentor, and develop a team of product managers, ensuring they have the necessary skills and knowledge to succeed.
  • Develop and articulate a clear product vision and strategy for Bill Payment that aligns with the Enterprise' overarching goals
  • Identify, evaluate, and concisely communicate rationale for initiatives that drive experience improvements, cost efficiency, and risk reduction in Bill Payment
  • Guide the team in creating and maintaining product roadmaps, ensuring alignment with business objectives and customer needs.
  • Oversee the team's market research efforts to stay informed about industry trends, customer needs, and competitive landscape.
  • Foster a culture of innovation and continuous improvement within the product management team.
  • Ensure the team utilizes data-driven insights to identify market opportunities and guide product decisions.
  • Lead key commercial engagements supporting AXP to deliver new product partnerships
  • Collaborate with product development leader and team to build a roadmap for all payment experiences underpinned by an aligned capability strategy (Development team led)
  • Identify and prioritize payments-related experience improvement initiatives / features
  • Support investment planning and partner engagement across LOB's to consolidate a well rounded set of priorities and rationalized prioritization for them


Qualifications

Requirements/Qualifications
  • Ability to see the big picture and develop long-term plans that align with business objectives.
  • Capable of making data-driven decisions quickly and effectively.
  • Comfortable taking calculated risks and making tough choices when necessary.
  • Passion for payments and the advancement in technologies driving innovation in the payments ecosystem. Knowledge of Bill Pay capabilities and/or A2A money movement (ACH, wires, RTP, etc.) a plus.
  • Passion to drive execution and deliver results in a dynamic and highly matrixed environment.
  • Demonstrated ability to lead and manage a Product organization driving large, complex, and transformational initiatives.
  • High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership.
  • Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.
  • Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.
  • Takes initiatives from concept to Development. Able to prioritize in ambiguous situations.
  • Always striving to deliver great products. Proactive, self-driven, curious, loves learning.
  • Accepting of changing priorities and conditions; copes effectively with complexity and change.
  • Follows through on items without being managed. Resourceful, has grit, and a positive "can do" attitude.
  • Sound interpersonal skills and proven ability to navigate in a cross-functional setup.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Finance & Insurance
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ
AXP
* Ladders Estimates

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