American Express

Director - Digital Product Management

American Express$160K — $200K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in Product Management, focusing on platform, infrastructure, or developer products
  • 3+ years leading and managing teams of Product Managers
  • Proven track record in defining product strategies across multiple tools/platforms
  • Strong understanding of observability systems and telemetry (logs, metrics, traces, events)
  • Experience with distributed systems and cloud-native architectures
  • Ability to influence stakeholders in complex organizations
  • Exceptional communication skills and strategic thinking

Responsibilities

  • Lead and develop a team of Product Managers to enhance product execution and impact
  • Define a cohesive vision for MELT capabilities to ensure a scalable observability ecosystem
  • Drive portfolio decisions related to build vs. buy and vendor strategy
  • Collaborate with Engineering to build reliable distributed observability platforms
  • Advance emerging capabilities in AI observability and intelligent alerting
  • Ensure effective integration of observability platforms with AIOps and cloud ecosystems
  • Establish product success metrics linked to platform value and sustainability
  • Convey product strategy and outcomes to senior leadership and cross-functional teams

Benefits

  • Impact the direction of a critical platform with a high-level vision
  • Work in an innovative environment focused on AI-driven observability
  • Collaborate with a diverse set of teams across the enterprise
  • Opportunity to lead in a rapidly evolving technological landscape
  • Be part of a supportive culture that prioritizes team growth and development
Full Job Description
Job Description

We are seeking a Director of Digital Product Management to define and drive the end-to-end vision and strategy for our Enterprise Observability platform (Logging, Metrics, Tracing, Events - MELT).

This leader will own the evolution of observability capabilities across a portfolio of tools and platforms, ensuring a cohesive, scalable, and future-ready ecosystem that supports thousands of engineers and SREs.

Operating at the intersection of product strategy, platform architecture, and emerging innovation, you will shape how observability evolves across the enterprise-including advancements in AI-driven observability, AIOps integration, and intelligent automation.

This is a platform strategy leadership role, not a feature-product role. Success requires systems thinking, strong product judgment, and the ability to align multiple stakeholders around a unified vision.
  • End-to-end product vision for observability, connecting logging, metrics, tracing, and events into a unified platform experience
  • Portfolio strategy across observability tools and platforms, including rationalization, vendor strategy, and long-term roadmap decisions
  • Identification and incubation of next-generation capabilities, including AI/ML-driven observability and automation
  • Product strategy and roadmap, aligned to enterprise needs, scalability, and cost efficiency
  • Deep understanding of customer needs (developers, SREs, platform teams) to inform product direction
  • Partnership with Engineering, SRE, and App Support teams to ensure successful delivery and operationalization


Responsibilities

  • Lead and develop a team of Product Managers, setting a high bar for product thinking, execution, and impact
  • Define a cohesive vision across MELT capabilities, ensuring a consistent and scalable observability ecosystem
  • Drive portfolio-level decisions including build vs. buy, open source vs. vendor strategy, and platform consolidation
  • Partner with Engineering to deliver highly scalable, reliable distributed observability platforms
  • Shape and advance emerging capabilities such as AI observability, intelligent alerting, and signal correlation
  • Ensure observability platforms integrate effectively with AIOps, incident management, and cloud ecosystems
  • Establish and track product success metrics tied to platform value, efficiency, and long-term sustainability
  • Communicate product strategy, tradeoffs, and outcomes effectively to senior leadership and cross-functional stakeholders


Qualifications

Minimum Qualifications
  • 8+ years of experience in Product Management, with strong experience in platform, infrastructure, or developer products
  • 3+ years of experience leading and developing Product Managers
  • Experience defining product strategy across multiple tools or platforms, not just a single product
  • Strong understanding of observability systems and telemetry (logs, metrics, traces, events)
  • Experience working with distributed systems, microservices, and cloud-native architectures
  • Proven ability to influence and align stakeholders across complex, federated organizations
  • Excellent communication and strategic thinking skills
Preferred Qualifications
  • Experience with implementing OpenTelemetry and modern observability ecosystems (e.g., Prometheus, Grafana, ELK, cloud-native tooling)
  • Experience with platform portfolio rationalization or vendor strategy
  • Exposure to AIOps, AI/ML in observability, or intelligent automation
  • Experience in large-scale enterprise or regulated environments


Leadership Traits for Success
  • Thinks in terms of systems and platforms, not features
  • Strong product judgment with the ability to make complex tradeoffs
  • Balances long-term vision with pragmatic execution
  • Drives alignment across teams through influence and clarity of vision
  • Comfortable operating in ambiguity and complexity
  • Passionate about improving developer and platform experience at scale

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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