The Director of DC Operations are senior leaders at Bob’s Discount Furniture who play a crucial role in fostering a culture that aligns with the company’s values. They create an environment that supports exceptional customer experience and drives the organization’s strategic direction. The Supply Chain Director ensures that our Operations (DCs, Delivery and Transportation) operate efficiently and successfully, upholding Bob’s core values and vision while leading by example.

The primary responsibility of a Director of DC Operations is to take full ownership of their area, driving success by developing and guiding their team to achieve and exceed company goals. These goals include, but are not limited to, achieving targeted operating goals, EBIT targets, driving continuous improvements, profit margins, and other key specific performance metrics that drive the business forward. Additionally, the expectation of our directors is to develop and contribute to the strategic vision both for the growth and scale of the operation as well as the development of our leadership as we scale our internal and external growth. By leveraging their supply chain expertise, the Director of DC Operations identifies opportunities for continuous improvement and ensures accountability within their team.

Regular communication and collaboration are key to success in this role. The Director of DC Operations conducts one-on-one meetings with management teams on a weekly, monthly, and quarterly basis, promoting productivity and alignment with department and company objectives. The position may require holding weekly conference calls with their direct reports (as well as targeted skip levels) to maintain consistency in messaging and goal execution.

Serving as the primary connection between the Home Office and Supply Chain intradepartmental collaboration, the Director of DC Operations builds strong relationships with team members, peers, and leadership to ensure clear and accurate communication. Their ultimate goal is to create a Customer First Culture, driving operational excellence while enhancing profitability, maintaining Bob’s values and commitment to excellence, and developing the leaders of the future.

This is an on-site position located in our Solon, OH Distribution Center.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by strategic leadership, technical expertise, strong problem-solving, and the ability to create an accountable, customer-focused culture.

Behaviors

• Ability to Motivate Others and Self Inspire teams to achieve operational excellence through strong leadership.
• Promote a culture of continuous improvement and innovation.
• Communicate Effectively and Efficiently Maintain clear and open communication with cross-functional teams and vendors.
• Analyze Complex Problems Identify root causes of supply chain inefficiencies and develop corrective actions.
• Utilize data analytics tools to assess performance metrics and drive improvements.
• Using Sound Judgment and Risk Taking Evaluate potential temp labor and negotiate contracts to mitigate risk.
• Make data-driven decisions to optimize supply chain operations.
• Conflict Management Mediate disputes between logistics teams and employees.
• Foster a collaborative work environment to align competing priorities.

Technical/Functional Skills

• Strategic Thinking, Planning, and Project Management
• Oversee large-scale projects, such as supply chain restructuring or system implementations.

Ability to Manage and Improve Processes

• Implement technology solutions to enhance supply chain operations.
• Lead process improvement initiatives using Lean, Six Sigma, or similar methodologies.

KPI / NPS-Driven –

• Align supply chain objectives with Net Promoter Score (NPS) to improve customer experience.

Customer Satisfaction

• Work closely with customer service teams to address supply chain-related concerns.
• Drive improvements that enhance the overall customer experience.

Financial Acumen and Budgetary Success –

• Develop and manage the supply chain budget, ensuring cost efficiency.

Leader-Based Competencies

• People Leadership Lead and develop a high-performing supply chain team.

Execution and Results

• Continuously measure and optimize performance for sustained success.

Talent Development, Appraisal, and Feedback

• Develop training programs to enhance employee skill sets.

Hold Others Accountable

• Monitor team and individual performance, addressing gaps proactively.
• Ensure compliance with company policies, industry regulations, and contractual obligations.

Effectively Delegate

• Monitor progress and provide guidance to ensure successful outcomes.

Supply Chain Directors oversee all aspects of their assigned departments, driving success through strategic leadership, coaching, and effective communication. They create a positive impact both directly and indirectly by fostering strong relationships with their teams, cross-functional partners, and external vendors.

Required Competencies and Skills

• Bachelor’s degree in Supply Chain, Business, or related field (or equivalent experience).
• 10+ years in supply chain, logistics, or operations leadership with demonstrated success in achieving financial and operational goals.
• 5+ years’ Experience managing and developing teams.
• Familiarity with Microsoft Office, WMS (Red Prairie and SAP a plus), customer service experience, bilingual (Spanish) preferred

Preferred Competencies and Skills

• Ability to work effectively with individuals from diverse backgrounds and perspectives
• Curiosity and openness to learning new approaches

Work Environment

• This position is primarily on-site based in our Distribution Center
• Collaboration is key, with regular virtual meetings and ongoing communication through various digital platforms (phone, email, web conferencing, etc.)
• The candidate will be required to travel to our home office in Manchester, CT for 4-6 days per month for in-person meetings, collaboration, and strategic planning sessions.

• Occasional additional travel may be necessary for industry conferences, partner meetings, and other business-related events.

Physical Requirements and Americans Disability Act (ADA)

• Able to sit, walk, stand, bend, kneel, reach, twist, push, pull, climb, balance, crouch and move items weighing up to 50lbs without assistance
• Ability to move throughout all areas of Distribution Center
• Ability to move objects up to 100 lbs. with or without reasonable accommodations
• Stand or sit continuously to perform job functions
•  Stand or walk continuously to perform job functions

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: