Summary:

The Director of Customer Success is responsible for leading STG's customer growth strategy across the brokerage division. This role will focus on customer retention, account expansion, multi-modal penetration, and strategic relationship development. The Director of Customer Success will lead a team of Account Managers and Customer Success professionals to maximize customer value, increase wallet share, and strengthen long-term partnerships across STG's transportation portfolio.

What You'll Do:

• Lead and develop Account Management and Customer Success teams across the brokerage organization
• Create and execute strategic customer growth plans for key accounts
• Drive customer retention and revenue growth within existing customer relationships
• Identify and execute opportunities for multi-modal expansion across STG service offerings
• Establish account planning processes, customer business reviews, and growth initiatives
• Monitor customer profitability, revenue trends, and account performance
• Partner with Commercial Sales, Operations, and Carrier Sales teams to support customer objectives
• Develop key performance indicators focused on retention, growth, and customer engagement
• Serve as executive sponsor for strategic customer relationships and escalations
• Coach team members on account growth, relationship management, and customer strategy
• Drive a culture of customer advocacy and continuous improvement

STG Logistics reserves the right to change duties, responsibilities, and activities at any time with or without notice.

What You'll Bring:

• Bachelor's degree in related field preferred
• 7+ years of transportation, logistics, or supply chain experience
• 5+ years of leadership experience managing Account Management, Customer Success, or Customer Development teams
• Demonstrated success growing revenue within existing customer accounts
• Experience building and executing strategic account growth plans
• Strong understanding of brokerage, truckload, and multi-modal transportation solutions
• Proven ability to develop and coach high-performing teams
• Excellent communication, presentation, and executive relationship management skills
• Strong problem-solving and analytical skills
• Demonstrated attention to detail while helping drive the big picture
• Self-driven curiosity to ask questions and seek understanding
• Ability to lead through and adapt to new processes and challenges
• Effective relationship building skills and communication with team members of all levels
• High level of proficiency in Microsoft Excel and ability to learn new systems
• Background of strong character, integrity, leadership, and sound decision-making
• Strong organizational skills and ability to work independently, managing time and prioritizing tasks effectively

Compensation & Benefits Information:

• Salary Range: $119,700 - $170,980
• Bonus Eligible
• A list of STG benefits can be found here: Welcome - STG Benefits Program 2026

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job-related reasons.

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.