Director Customer Partner, Physician

R1

$117K — $194K *
US-AnywhereRemote in United States
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience required
  • Minimum of 10 years of experience in a relevant field
  • At least 5 years of management experience
  • Strong operational analysis skills
  • Ability to translate data into actionable insights

Responsibilities

  • Support efforts to enhance KLAS and NPS scores
  • Execute R1 strategy by implementing best practices
  • Collaborate with service delivery to align operational objectives
  • Develop plans for identified performance risks
  • Aid functional leaders in daily operational decisions
  • Lead projects aimed at improving performance metrics
  • Create standardized templates for analysis and presentations

Benefits

  • Opportunity for annual bonus plan participation
  • Remote work environment
  • Access to continuous learning and career development
  • Engagement in community service initiatives
  • Competitive benefits package offering
Full Job Description
Essential Responsibilities
• Support internal efforts to improve KLAS and NPS scores and related activities.
• Execute the R1 strategy as a team member who can translate everyday learnings into best practices, optimizing performance, and leading the transformation
• Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.
• Support execution of action plans to improve operational and metric performance, leveraging pre-identified drivers/risks/barriers
• Support R1 functional leaders on decisions regarding daily operations within assigned hospital(s)
• Support projects that will improve operational performance metrics.
• Work to develop standardized templates for both analysis and client presentations that can be leveraged both for the specific client's need but also across other R1 clients
• Other duties and responsibilities as assigned.

Education Level
Bachelor's - Equivalent experience will be considered in lieu of a degree

Experience Level
Minimum of 10 years of experience, including at least 5 years in a management role

Licenses and Certifications
Not Specified

Skills
Not Specified

Physical Demands
• Sitting
• Standing
• Extended Computer Usage

Work Environment
• Well lit
• Remote
• Noise Level -Quite
• Climate ControlledFor this US-based position, the base pay range is $117,000.00 - $194,847.37 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 20.00%

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

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