Hertz Global Holdings, Inc

Director Customer Operations

Hertz Global Holdings, Inc • $110K — $130K *
Miami, FL 33186In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of Customer Service or Operations Management experience, preferably in Car Rental, Hospitality, or Tourism
  • Bachelor's Degree preferred
  • Moderate proficiency in Microsoft Office Suite
  • Strong collaboration skills across multiple functions
  • Ability to influence and lead diverse teams
  • Excellent verbal and written communication skills
  • Proven results-driven focus with decision-making capabilities

Responsibilities

  • Foster a culture of 'Best in Class' service
  • Partner with the Airport General Manager to drive profitability
  • Proactively drive sales processes focused on customer value
  • Implement innovative methods to exceed customer expectations
  • Champion productivity improvements through employee accountability
  • Develop cross-functional talent to maintain a high-performing culture
  • Engage in effective communication to build employee engagement
  • Create performance standards and ensure execution

Benefits

  • Up to 40% off standard Hertz rentals
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs with 401(k) matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Perks & Discounts such as Theme Park Tickets and Gym Discounts
Full Job Description
Job Description

The Director, Customer Operations supports the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Director will support customer operations of a Top 10 Airport location ensuring maximum performance and efficiency while providing overall guidance to employees by maintaining a positive employee culture, customer satisfaction, safety, service, budgets, and vendor relations. This position is responsible for having in-depth knowledge of operations, management, logistics, technology and financial disciplines across all functions and all brands at the location.

The salary range for this position is $TBD

What You'll Do:
  • Actively fosters a culture that provides the "Best in Class" service
  • Partners with the Airport General Manager for the delivery of profit for the location
  • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused organization focused on selling value-added services
  • Ensures achievement of profitability while protecting the value offering
  • Implements and drives innovative and creative methods and processes to meet and exceed customer expectations
  • Constantly champions productivity improvements via employee involvement and accountability
  • Partners with Finance to maximize cash management through reducing non-fleet receivables
  • Develops cross-functional talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
  • Develop effective tactical plans and operationally execute the company strategy, as cascaded by the Area Vice President
  • Creates a culture of partnership and open mindedness at all levels through effective collaboration across the organization
  • Generates innovative ideas and solutions to problems and constantly strives to improve business results and stay ahead of the competition
  • Establish and deliver location-specific performance standards/goals and ensure execution


What We're Looking For:
  • 5+ years' experience in Customer Service or Operations Managment; Car Rental, Hospitality or Tourism preferred
  • Bachelor's Degree, preferred
  • Moderate proficiency in Microsoft Office Suite
  • Ability to collaborate with internal and external stakeholders across multiple functions and locations
  • Ability to influence
  • Flexible and adaptable; ability to work effectively in ambiguous situations
  • Excellent verbal and written communication skills
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
  • Ability to drive process and organizational change.
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment.
  • Ability to work under minimal supervision with a goal-oriented mindset.
  • Ability to see the big picture and leverage critical thinking and decision-making skills.
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability.


What You'll Get:
  • Up to 40% off the base rate of any standard Hertz Rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more


About Hertz Global Holdings, Inc

Hertz is the largest worldwide airport general use car rental company with more than 1,700 airport locations in the U.S. and more than 1,300 airport locations internationally. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, Carfirmations,?Mobile Wi-Fi, and unique vehicles offered through the Adrenaline, Dream, Family,?Fun,?Green and Prestige Collections set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Hertz 24/7 hourly car rental business and sells vehicles through its Rent2Buy program. The company also owns Hertz Equipment Rental Corporation (HERC), one of the largest equipment rental businesses with more than 355 locations worldwide offering a diverse line of equipment and tools for rent and sale. HERC primarily serves the construction, industrial, oil, gas, entertainment and government sectors.

Hertz Global Holdings, Inc Careers

Join the dynamic team at Hertz Global Holdings, Inc, a global leader in the car rental industry, and drive your career forward with one of the most recognized companies worldwide. At Hertz, we offer more than just job opportunities; we provide a platform for professional growth and innovation in a workplace that values diversity and leadership.

Work You’ll Do

Embark on a career journey with Hertz Global Holdings, Inc, where you will be part of a team that champions digital transformation and leads with a forward-thinking approach in the mobility sector. Our employees are equipped with the skills to master complex challenges and leverage technology for streamlined solutions.

Innovate and Lead

At Hertz, innovation isn't just another buzzword—it's the backbone of our operations. Join us and contribute to initiatives that redefine industry standards and enhance customer experiences globally. With a focus on continuous improvement and technology-driven solutions, your work at Hertz will set new benchmarks in the industry.

Grow Your Career

Hertz believes in nurturing talent and providing our team with the education and tools they need to succeed. From leadership training programs to hands-on internship experiences, our commitment to professional development ensures that your career trajectory is always upward. With diverse job opportunities across various functions, Hertz empowers you to excel in your chosen field.

Be Part of Our Culture

Our company culture thrives on teamwork, diversity, and a commitment to excellence. At Hertz, you will work alongside industry experts who are enthusiastic about mentoring and sharing knowledge through robust networking and training programs. We celebrate different perspectives and encourage our team members to bring their unique insights to the table.

Benefits and Perks

Choosing a career at Hertz Global Holdings, Inc means opting for a path filled with rewarding experiences and comprehensive benefits. We value our employees’ well-being and offer competitive packages that include health, financial, and lifestyle benefits to ensure a balanced and fulfilling professional life.

Explore Job Opportunities

Whether you are looking for an internship, a full-time position, or a leadership role, Hertz offers a range of employment options to match your career aspirations. Enhance your resume through challenging projects, engage in high-impact strategies, and interview for roles that elevate your career to new heights.

Join Our Team

Ready to accelerate your career? Search open positions that align with your skills and interests on our Careers page. At Hertz, we are always on the lookout for passionate, curious, and solution-driven team players who are ready to drive the future of mobility.

Stay Connected

Keep up to date with the latest industry trends, career tips, and company news by subscribing to our Careers Blog. Personalize your experience by signing up for job alert emails tailored to your preferences and be the first to know about exciting and rewarding opportunities at Hertz Global Holdings, Inc.

Hertz Global Holdings, Inc—Where Careers Are Driven.

Learn more about Hertz Global Holdings, Inc
Size
23,000 employees
Market Cap
$4.8 billion
Industry
Transportation
Founded
1918
5 Year Trend
-3.6%
NASDAQ
HTZ
* Ladders Estimates

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