Job title: Director, Customer Data Management Lead
Location: Morristown, NJ / Cambridge, MA
Position Summary:As Director of Customer Data Management, this role owns the strategy and execution of the enterprise Master Data Management (MDM) function for US customer data-including Health Care Professionals, Organizations, Affiliations, and Plan/Payer/PBM hierarchies. The position ensures customer data is trusted, governed, and accessible, enabling data-driven decisions across Commercial, Medical, Market Access, and Compliance. This role demands ownership of end-to-end business and data processes, driving integrity, governance, and quality at scale. With customer data being foundational across all Therapeutic Areas, the Director partners with and shapes data strategy to drive alignment, consistency, and impact across the enterprise.
*Hybrid - 3 days per week onsite - required. *Main Responsibilities:- Define and own the data strategy for Customer data (Health Care Professionals, Organizations, Affiliations and Plan/Payer/PBM hierarchies)
- Serve as the accountable owner for Customer Data.
- Align customer data with respective Business Unit/Therapeutic Areas across Market Access, Commercial, Compliance and Legal functions.
- Ensure data customer data products are discoverable, trustworthy, and usable by analytics, operations, and business stakeholders.
- Define and enforce business rules, definitions, and quality standards on customer data at a generic level + at a Therapeutic Area level.
- Collaborate across GTMC functions (GTMC: Go To Market Capabilities) to ensure accurate utilization of Customer data across the enterprise.
- Ensure compliance with relevant regulations in partnership with Audit, Legal and Compliance teams.
- Monitor and improve data quality, completeness, and timeliness across Customer related data assets.
- Lead stewardship efforts including issue resolution, root cause analysis, and continuous improvements.
- Establish and report relevant data quality metrics by Therapeutic Area.
- Ensure all customer related data products are documented with metadata, lineage, and usage guidelines.
- Partner with Digital and Business stakeholders to prioritize enhancements and ensure data availability, usability, and governance.
Team Leadership- The Director will lead/manage teams focused on Customer MDM initiatives and will be a critical member/co-lead on cross functional initiatives where customer data is foundational.
- Foster a collaborative, agile, and data-driven culture across the organization.
About YouQualifications:- BS - Life Sciences, Data Science, Business or related field - required. MS - preferred.
- 7+ years in data management roles in life sciences commercial operations - required.
- Deep expertise in Customer MDM and in-depth knowledge of HCP, HCO, Plan/Payer/PBM and Affiliations data.
- Strong understanding of Customer data utilization in Commercial operations processes across CRM, Alignments, Targeting, Incentive Compensation, Analytics, Reporting, etc.
- Strong background with life sciences commercial data assets (Rx, Sales, Product, APLD, etc.)
- Strong communication skills to represent customer data across the commercial organization.
- Strong leadership and cross-functional collaboration skills.
- Experience managing budgets, vendors, and resources.
- Strong background with life sciences commercial data assets (Rx, Sales, Product, APLD, etc.)
- Experience working in a data mesh or domain-oriented data architecture.
- Ability to translate business needs into technical requirements and collaborate with Digital and Analytics teams.
- Experience in Product MDM is a plus.
Why Choose Us? - Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
The salary range for this position is:
$161,250.00 - $232,916.66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.
