Job title: Director, Customer Data Management Lead, Payer Data Strategy & Governance
Location: Cambridge, MA / Morristown, NJ
Position Summary:As Director of 'Customer Data Management Lead (Payer Data Strategy and Governance)', the role owns the strategy and execution of Payer MDM function for US Commercial Data Management supporting Market Access, Patient Services, Commercial, Compliance and legal functions. The Director will define and drive the Payer data strategy, ensuring the payer data is trusted, governed and is enabling data-driven decisions across Commercial, Medical and Market Access functions. This role demands ownership of end-to-end business and data processes, driving integrity, governance, and quality at scale across all Therapeutic Areas. The Director partners with various functions and shapes the data strategy to drive alignment, consistency, and impact across the enterprise.
*Hybrid - 3 days per week onsite - required. *Main Responsibilities:Payer Data Strategy & Ownership- Define and own the comprehensive data strategy for Payer Data across the enterprise, establishing a clear vision for how Payer data is managed, governed, and leveraged.
- Align Payer data assets with respective Business Units and Therapeutic Areas, ensuring consistency and relevance across Market Access, Patient Services, Commercial, Compliance, and Legal functions.
- Ensure Payer data products are discoverable, trustworthy, and readily usable by analytics, operations, and business stakeholders across the organization.
- Define and enforce business rules, data definitions, and quality standards for Payer data at both a generic enterprise level and at a Therapeutic Area-specific level.
Cross-Functional Collaboration & Compliance- Collaborate closely across Market Access and various GTMC (Go To Market Capabilities) functions to ensure the accurate and consistent utilization of Payer data throughout the enterprise.
- Ensure compliance with all relevant regulations and internal policies in active partnership with Audit, Legal, and Compliance teams.
- Partner with Market Access and Commercial stakeholders to prioritize data enhancements and ensure ongoing data availability, usability, and governance alignment.
Data Quality & Stewardship- Monitor and continuously improve data quality, completeness, and timeliness across all Payer-related data assets.
- Lead stewardship efforts including issue identification and resolution, root cause analysis, and the implementation of continuous improvement initiatives.
- Ensure all Payer-related data products are thoroughly documented with appropriate metadata, data lineage, and clear usage guidelines to support enterprise-wide adoption and trust.
Team Leadership- Lead and manage teams focused on Payer data strategy and governance, providing clear direction, mentorship, and professional development opportunities.
- Serve as a critical member and co-lead on cross-functional initiatives where Payer and Customer data are foundational to business outcomes.
- Foster a collaborative, agile, and data-driven culture across the organization, championing data governance best practices and accountability at all levels.
About YouEducation:- Bachelor of Science (BS) in Life Sciences, Data Science, Business, or a related field - required
- Master of Science (MS) - preferred
Experience:- 7+ years of experience in data management roles within life sciences commercial operations - required
- Deep expertise in Payer data and corresponding Plan, Payer, and PBM hierarchies
- Thorough understanding and hands-on utilization of Payer data and corresponding hierarchies as delivered by industry-standard data sources, including IQVIA, MMIT, and similar providers
- Strong understanding of Payer data utilization within Market Access and Commercial processes
- Demonstrated experience representing as the Payer data owner function across Market Access and Commercial organizations
- Familiarity with access pull-through strategies, coverage forecasting initiatives, and formulary placement processes
- Experience with establishing a Payer Master Data Management (MDM) framework
- Broad background with life sciences commercial data assets, including Rx, Sales, Product, APLD, and related data types
- Proven ability to translate complex business needs into technical requirements and to collaborate effectively with Digital and Analytics teams
Why Choose Us? - Bring the miracles of science to life alongside a supportive, future-focused team.
- Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
The salary range for this position is:
$161,250.00 - $232,916.66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.
