The Global Director of Credit and Accounts Receivable will report to the Senior Director of Order-to-Cash and will play a dynamic role on the team as a key visionary and leader within the AccountingOps organization. This role will oversee team members in Austin Texas, Dublin Ireland, and Gurgaon India. We are seeking a strategic and data-driven Director of Credit & Accounts Receivable to lead our Collections function in a fast-paced technology driven environment. This role will be responsible for overseeing the end-to-end collections lifecycle-from early delinquency through write-off and recovery-while leveraging technology, partnering with stakeholders, and implementing innovative strategies to optimize performance, enhance user experience, and ensure SOX compliance.
We are looking to speak to candidates who are based in Austin, TX for our hybrid working model.
Essential Duties and Responsibilities:- Design and implement scalable, tech-driven collections strategies across early, mid, and late-stage delinquency
- Oversee and refine all collections processes including payment reminders, delinquency management, bankruptcy and account suspension
- Collaborate with revenue management to ensure processes for assessing and documenting collectibility risk and compliance are seamless
- Develop credit strategies to proactively identify and remediate emerging portfolio hot-spots
- Drive continuous process improvements through automation and workflow redesign
- Manage and coach collections team by leveraging performance analytics, behavioral insights, and real-time dashboards to drive accountability, improve recovery rates, and enhance customer experience
- Act as a key stakeholder to foster a culture which monitors and meets the needs of the business through process excellence, improvement and insight
- Develop reporting dashboards and KPIs to track performance, enhance visibility, identify trends, and inform executive decisions
- Work closely with the Marketplace OTC team to improve the end to end process for billing, collection and cash application, recommend strategies and oversee execution of the clean-up efforts for our Marketplace AR Ledger
- Align all strategic initiatives for processes, policies and technologies across geographies and ensure that related process activities and plans are consistent with the objectives of the company and our strategic vision of global shared services
- Exercise sound judgment and decision-making in escalated account handling, policy interpretation, and exception processing
- Own operational readiness in a fast-paced environment-multi-tasking effectively and staying highly organized
Your background:- Over 15 years of progressive experience in Global Accounts Receivable, specifically in Credit and Collections, with a minimum of 10 years in a leadership position
- Comprehensive experience across Order to Cash processes, including AR operations such as cash application and billing with the tech industry
- Hands-on experience in OTC transformational projects
- Experience working with various multinational companies and/or BPO/Shared Services
- Highly analytical and strategic, with a focus on automation and continuous improvement
- Dedicated and organized with a strong work ethic, possessing an understanding of the bigger picture while also willing to engage in detailed work
- Excellent written and verbal communication, along with problem-solving abilities
- Prior experience with marketplace hosted environments such as AWS, Azure, and GCP
- Familiarity with consumption-based billing
