ServiceNow

Director, Compensation Business Partner - Sales

ServiceNow • $173K — $303K *
San Diego, CA 92154In-Person
Business Services
8 - 10 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • 10+ years of compensation experience, specifically in Sales incentive design and administration.
  • Strong Excel skills, including pivot tables and statistical modeling.
  • Ability to serve as a strategic advisor to senior-level executives, including C-suite.
  • Proficient in translating data insights into actionable recommendations for leadership.
  • Strong consultative instincts and trust-building expertise.
  • Resourceful and self-directed; effective in ambiguous environments.
  • Excellent organizational skills with the ability to manage multiple tasks effectively.
  • Strong communication skills, simplifying complex concepts for stakeholders.

Responsibilities

  • Analyze compensation data to recommend improvements for performance plans.
  • Lead annual compensation planning cycles with modeling and communications.
  • Ensure compliance across compensation programs and maintain audit readiness.
  • Monitor industry trends to keep compensation structures competitive.
  • Support M&A activities focusing on sales compensation integration.
  • Conduct benchmarking and gap analysis for acquired entities, creating transition plans.
  • Drive ad hoc research and present data-backed recommendations for pay projects.
  • Develop programs to educate HR and leaders on compensation philosophy.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away and family leave policies.
Full Job Description
Job Description

About the Role

We're looking for a Director, Compensation Partner to serve as the dedicated advisor to our global Sales organization. This is a high-visibility role at the intersection of data and strategy - you'll translate market intelligence and plan analytics into clear, actionable recommendations that shape how we attract and retain top sales talent and influence business decisions at scale. If you're equally comfortable building a regression model and presenting findings to an executive, this role is for you. You will partner directly with Sales HRBPs, Talent Acquisition, Finance, and Sales leadership, and are expected to bring a point of view rather than simply administer process.

Key Responsibilities
  • Analyze performance and compensation data to assess plan effectiveness, identify trends, and recommend improvements.
  • Lead annual and mid-year compensation planning cycles, including modeling, communications, and rollout.
  • Ensure compliance and governance across compensation programs, including policy adherence and audit readiness.
  • Stay current on industry benchmarks and market trends to ensure competitiveness and relevance of compensation structures.
  • Support M&A activities from a sales compensation perspective, including due diligence on acquired plans, retention incentives for key sales talent, and integration of acquired teams into existing frameworks.
  • Conduct compensation benchmarking and gap analysis for acquired entities, developing transition plans that balance retention risk with cost considerations and internal equity.
  • Drive analysis on ad hoc research and various pay projects; bring a point of view, not just a spreadsheet.
  • Develop and advise on programs and training to educate HR, leaders, and managers on compensation programs, reinforcing the organization's compensation philosophy and culture.
  • Proactively identify plan effectiveness gaps and bring forward data-backed recommendations before problems escalate.


Qualifications

Required Qualifications
  • 10+ years of progressive compensation experience, with meaningful exposure to Sales incentive design and administration in a complex, matrixed environment.
  • Strong proficiency in Excel (pivot tables, lookups, statistical analysis, modeling).
  • Proven ability to serve as a strategic business partner and advisor to senior executive leaders - comfortable presenting to VP- and C-suite audiences.
  • Proven ability to translate data insights into recommendations that influence leadership decisions.
  • Strong consultative instincts - you ask the right questions, challenge assumptions respectfully, and build trust through expertise.
  • Resourceful and self-directed - able to navigate ambiguity and move work forward without waiting for perfect information.
  • Strong organizational and time management skills; proven ability to manage multiple priorities simultaneously.
  • Strong communication and stakeholder management skills, including the ability to simplify complex compensation concepts.
  • Bachelor's degree in Business, Finance, HR, Economics, or related field (or equivalent work experience).


Preferred Qualifications
  • Experience with Workday, compensation management systems, or BI tools.
  • Background in M&A integration from a compensation perspective.


Key Competencies
  • Analytical Rigor: Able to build models, interpret trends, and use data to solve business problems.
  • Influence & Partnership: Confident in working with senior leaders and cross-functional stakeholders.
  • Communication: Clear, concise, and compelling explanations.
  • Business Acumen: Understands how sales organizations work and how compensation affects behavior.
  • Continuous Improvement Mindset: Comfortable iterating and optimizing processes and programs.


JV20

For positions in this location, we offer a base pay of $173,200 - $303,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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