ULTA Salon, Cosmetics & Fragrance, Inc

Director Communications Retail Operations

ULTA Salon, Cosmetics & Fragrance, Inc • $143K — $185K *
Bolingbrook, IL 60440In-Person
Retail & Consumer Goods
8 - 10 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • 8-10 years experience in corporate communications
  • Proven success in internal communications strategies
  • Strong written and oral communication skills
  • Project management and time management expertise
  • High business acumen and professionalism
  • Experience with senior executives and cross-functional teams

Responsibilities

  • Develop and execute strategic communication plans for retail operations
  • Provide executive communication support to the Chief Retail Officer
  • Lead the store communications team and coordinate cross-departmental initiatives
  • Create content for executive messaging, including scripts and videos
  • Manage internal communication channels and ensure cohesive messaging
  • Streamline communication for store operations and manage documentation
  • Advise on organizational developments and employee needs for proactive messaging

Benefits

  • Paid time off
  • Health, dental, vision, life, and disability benefits
  • Hybrid work schedule (approximately 6 days in office per month)
  • Opportunity for bonus compensation
Full Job Description
THE IMPACT YOU CAN HAVE

* Position is located at corporate offices in Bolingbrook, IL (Hybrid work schedule - approx. 6 days in office per month)

The Director, Communications Retail Operations is primarily responsible for developing, managing, and executing strategic, creative, communications plans and messaging, including timelines, multiple touchpoint opportunities, content creation, vehicle selection and visibility opportunities, for Ulta Beauty as well as leading the store communication team which develops all messaging, tasks, and content that touches store teams across the country. Through this work, he/she will help enable Ulta to continue building a values-based, guest and associate-centric, high-performance culture. The role requires a deep ability for strategic planning and a high degree of integrity due to confidential and sensitive nature of the work, as well as independent judgement and critical decision-making skills that align with company imperatives and values to be utilized in high-pressure and high-visibility situations.

This role is responsible for serving as the lead internal communication counsel and strategic partner for the company's Chief Retail Officer and members of her direct report team to drive business results, awareness and associate engagement across all areas of the company. He/she will consistently serve as a lead partner on cross-functional teams working on critical projects and initiatives and will be responsible for delivering best-in-class communications that support that strategic work.

YOU'LL ACCOMPLISH THESE GOALS BY:

Executive Communication Counsel & Support
  • Provide comprehensive, responsive support and strategic counsel to the Chief Retail Officer and Divisional SVPs and SVP of Store & Services Operations to deliver strategic executive messaging to all store associates; work includes script writing, video creation, and written messaging.
  • Serve as lead partner to Store Operations leadership team, and advise CRO, SVP and other Operations Leaders of organizational developments or employee needs that may warrant proactive messaging and guide associated outcomes as needed.
  • Deliver strategic, bi-weekly communication message updates for CRO and SVP Team to stores via the digital workplace, which includes script development and video editing.
  • Support content development and scripting for leadership meetings, including bi-annual DM Meetings and support content creation for Field Leadership Conference including support in delivering post-meeting takeaway materials

Lead Store Communications Team
  • Lead team to connect the store & field organization through communication and strategy development to launch and maintain initiatives and operating procedures on behalf of cross-functional departments and stores teams in service of our guests by:
    • Collaborating with all corporate functions to understand communication needs and deliver to all stores in most effective manner
    • Develop communications plans for company initiatives with major impact on stores including but not limited to brand launches, process and procedure launches or updates, community relations programs, training and diversity and inclusion programs and technology updates
    • Understand and maximize all internal communications channels including email, video and digital workplace
    • Work in a fast-paced, high-volume environment to streamline and deliver effective communications for store teams
    • Navigate a large list of competing priorities across the business to deliver clear, concise and strategic communication to drive business results and understanding
  • Influence business owners to ensure enterprise communications are clear and cohesive at the enterprise level
  • Serve as communications owner of the intranet, developing content and providing strategic guidance and feedback to corporate partners as well as working with the Ulta Beauty IT team and external software partner to maintain functionality and optimal experience for end users.
  • Support management of store facing documentation
  • Support streamlining communications and gatekeeping of incremental store labor requests in close partnership with Core Store Operations and Operations Finance.

THE ESSENTIALS OF SUCCESS
  • Bachelor's Degree required.
  • Must have minimum 8-10 years' experience in Communications with successful track record of delivering results within corporate communications, comprehensive understanding of effective internal communications practices and measurement, and working closely with and writing communications for senior management or relevant operations experience
  • Excellent written and oral communications skills.
  • Project management, time management and attention to detail are essential.
  • High degree of business acumen and professionalism.
  • Experience working with senior executives and cross-functional teams.
  • #LI-JR1
    #LI-Hybrid

The pay range for this position is $143,000.00 - $185,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

About ULTA Salon, Cosmetics & Fragrance, Inc

ULTA Beauty is the beauty retailer in the United States and the premier beauty destination for cosmetics, fragrance, skin, hair care products and salon services. Since opening its first store 25 years ago, ULTA Beauty has grown to become the top national retailer providing All Things Beauty, All in One Place™. The Company offers more than 20,000 products from over 500 well-established and emerging beauty brands across all categories and price points, including ULTA Beauty's own private label. ULTA Beauty also offers a full-service salon in every store featuring hair, skin and brow services. ULTA Beauty is recognized for its commitment to personalized service, fun and inviting stores and its industry-leading Ultamate Rewards loyalty program.

ULTA Salon, Cosmetics & Fragrance, Inc. Careers

Join the vibrant team at ULTA Salon, Cosmetics & Fragrance, Inc., a leader in the beauty industry, where innovation meets diversity and professional growth. As a company renowned for its inclusive culture and commitment to employee development, there has never been a better time to explore job opportunities with us. Work You’ll Do At ULTA, we empower our team to bring beauty to life, providing unparalleled opportunities for career advancement and professional enrichment. Whether you are looking for a position in our retail stores, at our corporate headquarters, or within our distribution network, ULTA offers a dynamic work environment where your skills will be honed and your achievements recognized. Join our team and contribute to an industry-leading company known for its commitment to innovation, leadership, and diversity. ULTA is not just about beauty products; it's about elevating the beauty in everyone. Our team’s diversity is our strength, and we continuously strive to foster an inclusive environment through comprehensive diversity training programs. Internship and Employment Opportunities Start your career journey with an internship at ULTA, where you can gain hands-on experience in a thriving retail environment. Our internships provide a robust foundation in the beauty industry, offering insights into various aspects of business operations, from marketing to supply chain management. For those seeking full-time roles, ULTA is hiring across a range of departments. We look for passionate, creative, and solution-driven team players. Explore open positions that match your skills and interests on our Careers page. Benefits and Culture At ULTA, we believe in rewarding our employees for their hard work and commitment. Our benefits package is designed to support the well-being and financial security of our team members and their families. Benefits include health coverage, retirement plans, employee discounts, and more. Our company culture champions personal and professional growth, encouraging every team member to reach their full potential. Through leadership training and continuous learning opportunities, we prepare our employees to lead and innovate in the beauty industry. Networking and Professional Development Stay connected and advance your career through ULTA’s networking events, where you can meet industry leaders and like-minded professionals. Enhance your resume and interview skills through our career development workshops and receive personalized advice from our experienced hiring managers. Future-Proof Your Career With ULTA, the trajectory of your career is boundless. Embrace the opportunity to grow with a company that is as committed to your professional journey as it is to leadership in the beauty industry. Explore Discover how ULTA is transforming the beauty landscape and leading the way in retail innovation. Read more about our latest projects and the impact they have on our customers and industry. Join Our Team Search for job opportunities that align with your career aspirations. We are excited to see how your vision and expertise can contribute to our ongoing success. Stay Up to Date Keep ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at ULTA Salon, Cosmetics & Fragrance, Inc. Join us and be part of a company where innovation, leadership, and beauty move forward together.
Learn more about ULTA Salon, Cosmetics & Fragrance, Inc
Size
16,500 employees
Market Cap
$23.6 billion
Industry
Retail & Consumer Goods
Net Income
$175.8 million
Founded
1990
5 Year Trend
+12.2%
Revenue
$6.1 billion
NASDAQ
ULTA
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at ULTA Salon, Cosmetics & Fragrance, Inc

  • ULTA Salon, Cosmetics & Fragrance, Inc
    General Manager
    $87K — $120K *
    Edgewater, NJ 07020 (Bergen County)
    Today
    Retail & Consumer Goods
    In-Person
  • ULTA Salon, Cosmetics & Fragrance, Inc
    General Manager
    $83K — $112K *
    San Luis Obispo, CA 93405 (San Luis Obispo County)
    Reposted Today
    Retail & Consumer Goods
    In-Person
  • ULTA Salon, Cosmetics & Fragrance, Inc
    District Manager
    $102K — $153K *
    San Francisco, CA 94112 (San Francisco County)
    Reposted Today
    Retail & Consumer Goods
    In-Person
  • ULTA Salon, Cosmetics & Fragrance, Inc
    General Manager
    $79K — $95K *
    St. Charles, IL 60174 (Kane County)
    Yesterday
    Retail & Consumer Goods
    In-Person
  • ULTA Salon, Cosmetics & Fragrance, Inc
    Sr Manager Lease Accounting and Administration
    $122K — $155K *
    Bolingbrook, IL 60440 (Will County)
    Yesterday
    Legal & Accounting
    In-Person

More Retail & Consumer Goods Jobs

Find similar Director Communications Retail Operations jobs:

NationwideBolingbrook, IL