Extreme Networks, Inc.

Director, Cloud Operations (10364)

Extreme Networks, Inc. • $220K — $250K *
San Jose, CA 95123In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • BS level technical degree required; preferred in Computer Science or Engineering.
  • 8+ years of experience in a CloudOps / DevOps role.
  • 5+ years of experience in a managerial role.
  • Hands-on experience with public cloud platforms such as AWS, Azure, or GCP.
  • Knowledge of Linux, security, and networking fundamentals.
  • Experience with container-based architecture (Docker, Kubernetes) and deployment automation (Ansible, Terraform).
  • Familiarity with cloud security standards such as ISO, SOC 2, and compliance implementations.

Responsibilities

  • Lead Cloud Operations teams across North America, ensuring efficient operations of production cloud services.
  • Drive implementation and optimization of cloud infrastructure across major platforms (AWS, GCP, Azure).
  • Design and implement secure networking solutions across multi-cloud environments.
  • Manage critical middleware and data services like PostgreSQL, Apache Ignite, and Kafka.
  • Serve as the primary escalation point for production issues and drive efficient resolution processes.
  • Collaborate closely with cross-functional teams to resolve customer-reported incidents.
  • Ensure compliance with security standards and prepare production environments for operational readiness.

Benefits

  • Medical, dental, and vision insurance
  • Flexible work schedules and remote work opportunities
  • Paid time off, including open time off in eligible markets
  • Retirement savings programs with 401K matching
  • Employee Stock Purchase Program eligibility
  • Adoption assistance and fertility treatment support
  • Tuition reimbursement opportunities
  • Life and disability insurance
Full Job Description
Position details

Title of position: Director, Cloud Operations

Position type: Full time

Location: San Jose, CA

Position reports to: VP, Engineering

Application deadline: Applications are being accepted on a rolling basis and this posting will remain open until filled.

Work authorization: We are unable to sponsor or take over sponsorship of an employment visa, including H-1B visas, at this time

About the position:

  • Extreme's Cloud Operations team is a group of talented engineers passionate about building and operating highly reliable, scalable, and secure cloud solutions across public, private, and edge cloud environments. We are seeking a strong leader in San Jose to lead cloud service operations in North America, drive cloud infrastructure implementations, serve as the primary point of contact for production issue escalations and resolution, and ensure adherence to security and compliance standards. Extreme Networks is the right place to be - and now is a great time to join us and be part of our continued growth and success. We're looking for the best and brightest "A" players who are passionate about making a difference while doing what they love.


Reponsibilities:

  • Lead Cloud Operations teams across North America, including the U.S. and Canada, ensuring reliable and efficient operations of production cloud services.
  • Drive cloud infrastructure implementation and optimization across AWS, GCP, and Azure, with a focus on reliability, scalability, security, performance, and cost efficiency.
  • Design and implement secure cloud networking solutions across multi-cloud environments, including connectivity, traffic management, load balancing, and network security.
  • Manage and optimize critical middleware and data services, including PostgreSQL, Apache Ignite, Redis, Elasticsearch, Flink, ClickHouse, RabbitMQ, and Kafka.
  • Serve as the primary escalation point for production issues, driving timely resolution, root cause analysis, and corrective actions.
  • Lead the resolution of customer-reported issues and production incidents in close collaboration with Support, Development, QA, and other engineering teams.
  • Ensure production cloud environments meet security and compliance requirements, including ISO 27001, ISO 27017, ISO 27701, SOC 2, StateRAMP, and FedRAMP.
  • Review new service designs and production deployments to ensure operational readiness, scalability, reliability, security, and compliance before production deployment.
  • Analyze service performance and capacity, identify bottlenecks and operational risks, and drive improvement plans.
  • Improve service availability, scalability, observability, and operational efficiency through automation, tooling, and process improvements.
  • Build and scale the Cloud Operations organization by developing domain experts, strengthening technical capabilities, mentoring engineers, and developing future leaders.
  • Foster strong cross-functional and cross-regional collaboration to maintain consistent operational excellence and 24/7 support across global time zones.


Basic Qualifications:

  • BS level technical degree required; Computer Science or Engineering background preferred.
  • 8+ years of experience in a CloudOps / DevOps role and 5+ years of experience in a manager role.
  • An ability to drive to big picture goals while valuing and maintaining a strong attention to detail.
  • Experience architecting infrastructure for highly available, highly scalable cloud services.
  • Hands-on experience with AWS or any public cloud (Azure, GCP etc).
  • Knowledge of Linux, security, and networking fundamentals.
  • Working knowledge of container-based architecture and deployment (Docker, Kubernetes.)
  • Working knowledge of deployment automation development (Ansible, Terraform, Helm).
  • Experience in diagnosing and resolving complex application problems.
  • Working knowledge of Elasticsearch, PostgreSQL, Redis, Ignite and RabbitMQ.
  • Experience with monitoring tools (Nagios, Kibana, Prometheus)
  • Experience with cloud security and compliance implementation.
  • Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.
  • Comfortable working within a distributed team located in multiple time zones.


$220,000 - $250,000 a year

This role offers a market-competitive salary with an anticipated base compensation range of 220,000 to 250,000 USD. Actual compensation will depend on the selected candidate's experience, qualifications, skills, and work location. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay upon hire. This range is determined using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions. In addition to base pay, this role is eligible for a performance-based bonus and the full benefits package described below.
Benefits and total rewards:

Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include:
  • Medical, dental, and vision insurance
  • Flexible work schedules and work-from-home opportunities where role permits
  • Paid time off, including open time off in eligible markets and statutory leave in all markets
  • Paid holidays in accordance with local practice
  • Retirement savings programs, including 401K matching in the United States
  • Employee Stock Purchase Program, where eligible
  • Adoption assistance and fertility treatment support, where eligible
  • Flexible spending accounts, where eligible
  • Employee assistance program
  • Tuition reimbursement, where eligible
  • Life and disability insurance

Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Extreme Networks, Inc.

Extreme Networks of Santa Clara, Calif., founded in 1996, is a publicly listed company that designs, builds, and installs sophisticated Ethernet solutions that meet the toughest challenges in network connectivity and IP-based communications.

Extreme Networks Careers

Joining Extreme Networks presents an unparalleled opportunity to advance one's career at the forefront of innovation, leadership, and digital transformation. Extreme Networks, a leader in providing cutting-edge networking solutions, is actively seeking talented individuals to join its global team.

Explore Job Opportunities

Extreme Networks offers a variety of job opportunities that cater to a range of skills and experiences. Whether one is a seasoned professional or a recent graduate, Extreme Networks has a position that could be the perfect fit. From engineering to marketing, the company's expansive portfolio of roles ensures that every team member can find a path that aligns with their career aspirations.

Internship Programs

For those just starting their professional journey, Extreme Networks provides robust internship programs designed to foster growth, enhance skills, and immerse participants in the culture of innovation that the company champions. Internships at Extreme Networks are gateways to full-time employment and offer invaluable industry experience.

Culture and Benefits

Extreme Networks is committed to creating a workplace that values diversity, encourages innovation, and supports the professional growth of its team members. The company offers competitive benefits, including comprehensive health coverage, retirement plans, and wellness programs, all designed to support the well-being of its employees. The inclusive culture at Extreme Networks ensures that all team members feel valued and are given the opportunity to contribute meaningfully.

Professional Growth and Development

Career advancement is a cornerstone of employment at Extreme Networks. With access to cutting-edge technologies and a variety of professional development programs, employees are equipped to excel and innovate within their fields. Leadership training and diversity initiatives further enhance the professional environment, ensuring that all team members have the resources to succeed.

Networking and Innovation

At Extreme Networks, networking goes beyond technology—it’s about connecting people. Employees are encouraged to engage with one another through various networking events, fostering a community of collaboration and shared knowledge. This emphasis on teamwork bolsters innovation and drives the company’s success in the competitive tech industry.

Hiring Process

The hiring process at Extreme Networks is designed to be transparent and engaging. Candidates are encouraged to showcase their skills and experiences through detailed resumes and proactive interviews. The company looks for individuals who are curious, creative, and ready to contribute to a team that is driving technological advancements.

Join the Extreme Networks Team

Explore the career opportunities available at Extreme Networks today. Search open positions that match your skills and interests. Extreme Networks is looking for passionate, driven, and innovative team players.

Stay Connected

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Learn more about Extreme Networks, Inc.
Size
2,441 employees
Market Cap
$2.4 billion
Industry
Consumer Technology
Net Income
-$77.4 million
5 Year Trend
+12.9%
Revenue
$902.9 million
NASDAQ
EXTR
* Ladders Estimates

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