FIS

Director, Client Success

FIS$100K — $130K *
Jay, FL 32565In-Person
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Proven leadership experience in client-facing or customer success roles, with emphasis on coaching.
  • Significant experience within banking or core banking ecosystems, especially in fintech or banking roles.
  • Strong executive presence to manage senior stakeholder conversations.
  • Solid operational and commercial acumen driving client satisfaction and retention.
  • Adaptability to balance strategic, operational, and transformational challenges.

Responsibilities

  • Lead and develop a team of 10-12 Client Success Managers for community and credit union clients.
  • Define and execute a client success strategy focused on operational excellence and client satisfaction.
  • Manage senior client relationships and engage with executive stakeholders on strategic priorities.
  • Drive commercial discipline in the Client Success organization focusing on retention and revenue protection.
  • Act as solution-level leader, guiding client adoption and service models for core banking solutions.

Benefits

  • High degree of responsibility in a dynamic job environment.
  • Access to diverse career development tools and resources.
  • Comprehensive benefits to support lifestyle and wellbeing.
  • Collaborative, flexible workplace built on respect.
Full Job Description
Job Description

What you will be doing

As the Client Success Director you will lead Client Success for Community and Credit Union core banking clients, combining executive-level client engagement with hands-on leadership of a CSM team. You will be accountable for setting strategy, driving operational and commercial performance, and ensuring consistent, high-quality client outcomes.
• Lead, mentor and develop a team of approximately 10-12 Client Success Managers acting as primary relationship owners and escalation points for Community and Credit Union core banking clients.
• Define and execute a client success strategy anchored in Community and Credit Union cores (e.g., Horizon, Affinity Edge), delivering operational excellence, client satisfaction, and value realisation.
• Own senior client relationships, engaging regularly with executive stakeholders to manage strategic priorities, complex escalations, and transformational initiatives.
• Drive strong commercial discipline across the Client Success organisation, including retention, revenue protection, and close collaboration with Sales and Solution teams on growth opportunities.
• Act as solution-level leader for Community and Credit Union cores, providing direction on client adoption, service models, and solution evolution.

What you bring
• Proven leadership experience managing and developing individual contributors in client-facing or customer success environments, with a strong focus on coaching and mentoring.
• Significant experience within banking or core banking ecosystems, gained in fintech or in-house banking roles.
• Strong executive presence with the ability to lead senior internal and external stakeholder conversations and influence outcomes.
• Solid operational and commercial acumen, with experience driving client satisfaction, retention, and growth in regulated environments.
• Adaptability and resilience to operate across strategic, operational, and transformational priorities.

Added bonus if you have
• Experience supporting or leading transformation initiatives from a Solutions or Platform perspective.
• Salesforce or comparable CRM experience.
• Direct exposure to Community Banking or Credit Union client segments across core platforms.

What we offer you
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A variety of career development tools, resources and opportunities
• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• A work environment built on collaboration, flexibility and respect

#LI-MC1

About FIS

Fidelity National Information Solutions is the nation’s most comprehensive source for real estate-related data, technology solutions.

FIS Careers

Join the vibrant team at FIS, a global leader in financial services technology. With a workforce of over 55,000 worldwide, FIS fosters a culture of innovation and leadership, offering unmatched opportunities for growth and professional development. Work You’ll Do At FIS, we empower the financial world with cutting-edge technology solutions, and we need your unique skills to help us redefine the future of finance. Whether you're looking for a position in software development, project management, or client services, FIS offers a dynamic range of job opportunities. Transform the Industry Be part of a team that is at the forefront of driving innovation in banking, payments, capital markets, and wealth management. FIS is where finance meets technology. By joining us, you will not only transform businesses but shape the way the world uses money. Innovative Work Environment FIS is committed to fostering a workplace where diverse perspectives and experiences are welcomed and respected. With diversity training and leadership programs, employees are encouraged to thrive both personally and professionally. Our commitment to diversity and inclusion is integral to our mission to empower the world with better financial technology. Career Growth and Development FIS believes in nurturing talent and leadership from within. With a plethora of training programs, workshops, and seminars, FIS is dedicated to your career advancement. From internships to leadership roles, your journey at FIS is filled with endless possibilities. Our robust networking events and professional development sessions ensure you have the tools to succeed in your career. Benefits and Culture Choosing a career at FIS means joining a family that values work-life balance and offers substantial benefits. Enjoy health, vision, and dental insurance, competitive retirement plans, and generous paid time off. Our culture promotes not just professional growth but personal well-being. Join Our Team Explore the numerous job opportunities at FIS where your skills can lead to meaningful outcomes. We are continuously hiring curious, creative, and motivated individuals who are ready to drive change in the fintech industry. Stay Connected Keep up to date with the latest in career opportunities and company news by joining our FIS Careers Network. Tailor your job search with personalized alerts and get insider tips that can help you craft the perfect resume and ace your interviews. Discover how your career can flourish by joining a team that’s dedicated to redefining the financial services landscape. Search FIS jobs today and see where your ambition can take you! [SEARCH FIS JOBS] Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. [READ CAREERS BLOG] Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at FIS.
Learn more about FIS
Size
65,000 employees
Market Cap
$39.7 billion
Industry
Net Income
$158 million
Founded
1968
5 Year Trend
+9.5%
Revenue
$12.5 billion
NASDAQ

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