The Opportunity

The Director, Client Partner owns a full book of Tier 1 (Growth/Earn) accounts end to end (negotiated renewals, early capture ahead of notice deadlines, and expansion motions through to signature) and also carries Tier 3 (Launch) accounts through graduation into steady state. This person operates independently: building renewal decision memos, running business reviews, and building multithreaded relationships at the Director/VP level inside client organizations, without needing to have been present from first contact. To clients, this person is simply "your Client Partner", the level is an internal distinction only.

What You Will Own

Book Ownership

• Serve as primary relationship owner for all assigned accounts from deal close forward, accountable for NRR, renewal, and expansion revenue within the book.
• Own Tier 1 (Growth/Earn) accounts end to end: renewal decision memos, early capture before notice deadlines, and expansion motions through to signed dollars.
• Carry Tier 3 (Launch) accounts through implementation and graduate them cleanly to Tier 1 or Tier 2 on schedule.
• Receive a full context handoff at deal close (sales history, SOW commitments, client priorities, success criteria) before being introduced to the client as the single, permanent point of contact.

Relationship & Account Management

• Run business reviews independently at the tier-appropriate cadence (quarterly QBRs for T1), building relationships at the Director and VP level within each account.
• Provide executive liaison support during implementation - bi-weekly touchpoints with client sponsors - without acting as a second project manager; delivery execution stays with Implementation.
• Develop and maintain account plans with success metrics and 90-day health targets for every assigned client.
• Serve as internal escalation sponsor when satisfaction risk emerges, authoring a resolution plan within 5 business days of any escalation, regardless of which team performs the fix.

Retention & Growth

• Author and keep current a Renewal Decision Memo for every Earn-posture account: the thesis for why the client renews, proposed terms, and risk factors.
• Secure signed terms ahead of the notice deadline on Earn-posture accounts ("Early Capture") - a directly measured outcome.
• Identify and advance expansion opportunities proactively, surfacing pipeline two or more quarters ahead of expected close; expansion counts only once there is a signed SOW or amendment with a dollar figure.
• Own and execute the remediation plan when quarterly reference status drops.
• Author a churn postmortem within 30 days of any account loss or material contraction (root cause, what the early-warning signals showed, what was tried, what changes as a result).
• Other duties as assigned.

What You Will Bring

Required Qualifications

• 8-12 years of experience in enterprise account management, client/customer success, or client-partner roles in SaaS or financial-services technology, with financial-institution industry fluency.
• Demonstrated ownership of NRR at the book level and end-to-end leadership of negotiated renewals, including commercial terms.
• Track record running expansion motions (cross-sell, upsell, net-new builds) through to signed dollars.
• Experience stepping into client relationships mid-cycle and building trust quickly, without having been present from first contact.
• Ability to run a multi-account portfolio independently with minimal oversight.
• Proficiency with Salesforce and a CS/account-health platform; strong commercial instinct without being transactional.

Preferred Qualifications

• Community banking, credit union, or fintech industry experience.
• Experience operating in a segmented, tiered account-coverage model (strategic / growth / core / launch).

How We Work

Nymbus is a remote-first company. Success in our remote environment requires self-motivation, initiative, and strong personal accountability. Team members are expected to manage their priorities independently, communicate proactively, remain responsive, and participate on camera during virtual meetings.

A strong remote culture requires intentional effort from everyone. We expect team members to engage in our global community, proactively build relationships, participate actively in team and company conversations, seek opportunities to collaborate, and take shared ownership of creating a connected and inclusive remote community including showing up on camera.

Compensation and Benefits

• Base salary range: $135,000 to $150,000 annually
• Annual cash bonus and equity eligibility, if applicable.
• Remote Work Environment
• Health, dental, and vision insurance, including HSA/FSA/DCA
• 401(k) plan
• Flexible time-off and company holidays
• Additional paid volunteer day
• Supplemental Insurance Programs, including voluntary Life, Accident, Critical Illness, Pet Insurance
• Employee Assistance Programs [EAP]
• Wellness programs
• Growth and development programs

Actual compensation will be determined based on relevant experience, skills, role scope, and location.

Hiring at Nymbus

As an AI-first company, we embrace the power of AI tools throughout our hiring process. Nymbus remains committed to finding the right match for our teams and candidates alike. While we are excited about the AI tools available to us today, including AI-enabled video interview tools, we remain equally committed to maintaining human involvement and oversight throughout the hiring process.

Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together!

Let's Go!