Harrison and Star

Director, Client Operations

Harrison and Star$150K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in account management or client operations in marketing and advertising sectors.
  • Proven track record in managing complex client relationships and delivering integrated marketing solutions.
  • Strong leadership skills with experience in leading teams in a fast-paced environment.
  • Ability to coordinate cross-functional teams and manage multiple projects simultaneously.
  • Strong analytical and problem-solving skills to address operational challenges.

Responsibilities

  • Lead and motivate a team to meet operational goals and improve performance.
  • Manage client relationships and commercial operations for assigned accounts.
  • Drive revenue growth and client retention through strategic account expansion.
  • Identify opportunities for business improvement and successful execution of multidisciplinary solutions.
  • Oversee workflow optimization and financial stewardship to ensure operational efficiency.

Benefits

  • Opportunity for career growth within a leading global media agency.
  • Access to a supportive and collaborative team environment.
  • Engagement in diverse and multidisciplinary projects across various marketing channels.
  • Work flexibility with a policy requiring at least three days a week in-office attendance.
Full Job Description
Agency:
Omnicom Media

Job Function:
Account Management and Growth

Job Subfunction:
Sales and Client Operations

Job Description:

Responsible for leading a team within a specialized area, ensuring delivery of operational objectives and contributing to improvements in team performance. Applies experience and judgment to manage resources, address complex issues, and coordinate effectively with other teams.

Leads client relationship management and commercial operations across assigned accounts through the delivery of integrated marketing, advertising, media, digital, experiential, and business solutions. Drives revenue growth, client retention, account expansion, and commercial performance by identifying opportunities, managing client needs, and ensuring the successful execution of multidisciplinary solutions. Acts as a primary point of contact for clients while coordinating cross-functional collaboration across creative, strategy, production, media, data, technology, and operations teams within fast-paced, matrixed environments. Oversees operational execution, workflow optimization, resource alignment, financial stewardship, and service delivery to ensure high-quality outcomes, operational efficiency, and alignment to client business objectives. Partners with internal teams to strengthen long-term client partnerships, support scalable business growth, and deliver solutions that meet evolving market and customer expectations.

150,000

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.

About Harrison and Star

Harrison and Star is a healthcare advertising agency that provides marketing and advertising services to pharmaceutical and biotechnology companies. The company offers a range of services including brand strategy, creative development, digital marketing, and market research. Harrison and Star was founded in 1986 and is headquartered in New York, New York.
Learn more about Harrison and Star
Size
500 employees
Industry
Founded
1986
NASDAQ

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