ABOUT THIS ROLEApex Fintech Solutions is seeking a strategic, results-driven leader to join our team as
Director, Client Delivery. This role requires an experienced professional with deep expertise overseeing end-to-end client onboarding functions for broker dealers, fintechs, wealth management firms, asset managers, RIAs within the financial services industry. The Director will drive the overall onboarding strategy, lead a dedicated team of onboarding specialists, and own the client transition experience to Apex's platform and services. This senior leader will collaborate cross-functionally, ensure seamless execution, and champion continuous improvement in onboarding operations, compliance, and client satisfaction.
Key Responsibilities
- Develop and execute a comprehensive onboarding strategy for clients, ensuring alignment with Apex's business objectives and industry best practices.
- Lead, mentor, and manage members of the Client Onboarding team, fostering a high-performance culture focused on delivering exceptional service to institutional clients.
- Serve as the senior point of contact for client firms during onboarding, providing executive-level support, guidance, and escalation management to resolve complex issues efficiently.
- Build and maintain strategic relationships with clients, sales, relationship managers, service organizations, and internal onboarding teams to provide transparency and clarity throughout the onboarding journey.
- Oversee critical partnerships and integrations with leading financial technology platforms, proactively addressing risks and removing barriers to timely onboarding.
- Drive operational excellence by identifying process improvements, managing quality assurance initiatives, and leveraging technology to enhance workflow efficiency and data accuracy.
- Provide regular reporting and executive dashboards to senior management, offering insights into pipeline activity, onboarding status, and client experience metrics.
- Ensure compliance with regulatory requirements, internal controls, and industry standards in all onboarding operations.
Education and Experience
- Bachelor's degree in business administration, finance, or related field; advanced degree or relevant certifications preferred.
- 10+ years of experience in client onboarding, relationship management, or implementation roles within financial services or brokerage environments.
- 5+ years of experience as a people manager.
- Demonstrated experience leading teams and driving transformation across onboarding or client service functions.
- Deep knowledge of brokerage firm onboarding requirements, custodian transitions, and complex project management involving multiple technology vendors.
- FINRA SIE and Series 7 required within 6 months of initial employment; Series 24 License required within 12 months of initial employment.
- undefined
Preferred Qualifications: Knowledge, Skills, and Abilities:
Leadership and Team Management: Proven ability to lead both internal and client teams with a balance of hands-on problem-solving and strategic leadership.
Communication: Exceptional communication skills with the capacity to interact and influence senior executives and operational stakeholders.
Analytical Abilities: Strong analytical and technical aptitude; proven ability to leverage systems and data for operational insights and decision-making.
Adaptability: Highly adaptable to changes and capable of managing multiple competing priorities in a dynamic environment.
Negotiation and Conflict Management: Skilled in negotiation and conflict management, with the ability to influence outcomes without direct authority.
Project Management: Advanced project management and organizational skills; ability to manage multiple, high-impact initiatives simultaneously.
Trust: Ability to build trusted relationships with executive clients, internal teams, and external partners.
#sales #full-time #mid-senior #LI-SD1 #APEX
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our RewardsWe offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS , we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Salary Range$152,240-$190,300
The annual base salary range for this position is noted above. Exact compensation offered may vary depending on job-related knowledge, skills, experience, and office location.
