OverviewAmTrust Financial Services is seeking a Director of Workers' Compensation Claims to lead a growing team supporting Chicago claim operations. This leader will partner closely with Claims Leadership and Claim Managers (5-8 direct reports) to ensure claims are handled according to AmTrust Best Practices, while driving high performance, mentorship, and staff development.
ResponsibilitiesLeadership & Team Development• Lead and develop a team of 5-8 Claim Managers.
• Champion recruitment, mentorship, skill-building, and internal mobility, helping grow future WC leaders from within.
Strategic & Operational Oversight• Develop short range plans and budgets in alignment with company objectives.
• Ensure adherence to all AmTrust policies, procedures, and controls.
• Provide consistent communication to Claims Supervisors on case activity, performance, and operational needs.
• Participate in and guide strategic initiatives, determined based on the leader's background and strengths.
Claims Quality & Process Improvement• Improve and refine processes within the claims system and workflow.
• Monitor and guide vendor usage; oversee attorney panel management and strategy.
• Participate in hearings, trials, depositions, and settlement negotiations as needed.
Cross-Functional Collaboration• Partner with underwriting and sales teams to support business development opportunities.
• Conduct audits to ensure consistent quality, compliance, and application of company standards.
• Stay current on relevant laws and regulations and communicate changes to staff.
• Maintains current knowledge of related laws and regulations and communicates to staff.
• Performs other projects as assigned.
Qualifications- BA/BS degree or equivalent experience.
- Experience managing or leading workers compensation claims teams
- Proven ability in staff leadership, coaching, and development.
- Familiarity with applicable state and federal WC laws and regulations.
- Local to Chicago, IL and able to work onsite out of our Oak Brook office on a hybrid basis.
What We OfferAmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
