Director

Chick-fil-A

$80K — $95K *
Tampa, FL 33647In-Person
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of leadership experience in hospitality or operations management
  • Strong communication and organizational skills
  • Proven ability to coach and develop team members
  • Experience with cash management procedures
  • Flexibility to work various shifts, including weekends and overtime

Responsibilities

  • Create and execute a strategy for operational excellence
  • Coach and promote positive behaviors in team leads and staff
  • Evaluate and provide daily feedback for team performance
  • Align team focus with the organization's vision and core values
  • Enforce strict adherence to cash management procedures
  • Develop leadership capabilities within the team
  • Communicate business goals and success factors clearly to staff
  • Ensure a remarkable guest experience

Benefits

  • Flexible schedule
  • Paid time off
  • Health, dental, and vision insurance
  • Employee discount
  • Paid training
Full Job Description
This role requires effective communication, organizational skills and the ability to delegate tasks and responsibilities. This person will have to be a self-starter with a flexible schedule, strong time-management ability and the capacity to motivate others. It requires a genuine servant spirit and natural hospitality gifts to effectively empathize with guests. Infectious enthusiasm is a must along with the ability to make quick decisions and communicate quickly, clearly and professionally.
  • To create and execute an Operations strategy that ensures excellence enabling growth at scale
  • Coaching and fostering positive behaviors and work ethic of all Leaders and Team Members who work Front of House or Back of House
  • Coaching, evaluating, providing feedback and accountability on a daily basis
  • Keep the team focused on our vision and core values
  • Ensure all cash management procedure must be strictly adhered to
  • Consistent and deliberate development of Leaders
  • Focus on systematically and effectively communicating all business goals and success factors to Team Leaders and Team Members
  • Ensure that our guests have a remarkable experience
  • Steward the organization in all aspects


Work a minimum of 40 hours per week

Allocate at least 5 hours per week to planning, scheduling, "other" responsibilities

Work schedule
  • Day shift
  • Night shift
  • 8 hour shift
  • 10 hour shift
  • 12 hour shift
  • Weekend availability
  • Overtime
Benefits
  • Flexible schedule
  • Paid time off
  • Employee discount
  • Paid training
  • Other


Work schedule
  • 8 hour shift
  • 10 hour shift
  • Weekend availability
  • 12 hour shift
  • Monday to Friday
Benefits
  • Flexible schedule
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Employee discount
  • Paid training

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