Jones Lang LaSalle Incorporated

Director, Change Management

Jones Lang LaSalle Incorporated • $100K — $195K *
Memphis, TN 38109In-Person
Business Services
8 - 10 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field such as Organizational Development or Business Administration
  • Minimum 8 years of experience in change management or transformation leadership
  • Track record of leading large-scale change initiatives, especially in technology or process improvement
  • Strong grasp of change management methodologies like Prosci ADKAR or Kotter's 8-Step Process
  • Exceptional skills in stakeholder management and influencing senior executives
  • Excellent communication skills and ability to craft impactful messages for various audiences
  • Strong analytical skills with a focus on using data to measure change effectiveness

Responsibilities

  • Lead change management strategy for major enterprise initiatives
  • Collaborate with project leaders for seamless integration of change elements
  • Conduct assessments to gauge impact and resistance to change
  • Devise targeted communication plans for stakeholders at all levels
  • Establish networks of change champions to support transformation
  • Develop training resources to facilitate employee skill development
  • Monitor adoption metrics and refine strategies based on employee feedback

Benefits

  • 401(k) plan with matching contributions
  • Comprehensive medical, dental & vision care
  • Paid parental leave at full salary
  • Paid time off and company holidays
  • Early access to earned wages via Daily Pay
Full Job Description
Director, Change Management - JLL

What this job involves:

Lead and deliver fast sprints to large, complex, transformative client engagements that are creative, cost-effective solutions to help clients change and achieve lasting competitive advantage. You'll drive strategic change, process improvement, workplace strategies, or portfolio planning activities on project teams for key occupier clients. Provide service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.

What your day-to-day will look like:
  • Lead end-to-end change management strategy for enterprise-wide initiatives, including technology implementations, process redesigns, and organizational restructures
  • Partner with project leaders and stakeholders to integrate change management activities into project plans, ensuring alignment between technical delivery and people adoption
  • Conduct impact assessments and stakeholder analyses to identify affected groups, anticipate resistance, and tailor change interventions accordingly
  • Design and deliver targeted communication plans that articulate the vision, benefits, and expectations of change initiatives to audiences at all organizational levels
  • Build and activate networks of change champions and sponsors who can advocate for transformation and provide peer-to-peer support throughout transitions
  • Develop training programs, job aids, and reinforcement mechanisms that enable employees to develop new skills and adapt to evolving workflows
  • Monitor adoption metrics and employee sentiment through surveys, focus groups, and analytics, using insights to refine strategies and address emerging challenges
  • Facilitate workshops and coaching sessions with leaders to strengthen their change leadership capabilities and equip them to guide their teams effectively
  • Collaborate with HR, communications, and learning teams to ensure change management efforts are integrated with broader talent and culture initiatives

Required qualifications:
  • Bachelor's degree in Organizational Development, Business Administration, Human Resources, Psychology, or a related field
  • Minimum 8 years of progressive experience in change management, organizational development, or transformation leadership roles
  • Proven track record leading change initiatives for large-scale projects involving technology adoption, process improvement, or organizational redesign
  • Strong understanding of change management methodologies and frameworks such as Prosci ADKAR, Kotter's 8-Step Process, or similar approaches
  • Exceptional stakeholder management skills with the ability to influence and build credibility with senior executives and cross-functional teams
  • Excellent written and verbal communication skills, including the ability to craft compelling messages for diverse audiences and facilitate engaging presentations
  • Demonstrated ability to assess organizational culture, diagnose readiness for change, and design interventions that address specific barriers to adoption
  • Strong analytical and problem-solving capabilities, with experience using data and metrics to measure change effectiveness and inform decision-making

Preferred qualifications:
  • Master's degree in Organizational Development, Change Management, Business Administration, or related discipline
  • Professional certification in change management (e.g., Prosci Certified Change Practitioner, CCMP, or equivalent)
  • Experience working in the commercial real estate, professional services, or consulting industries
  • Familiarity with enterprise technology platforms such as ERP systems, CRM tools, workplace management systems, or collaboration technologies
  • Background in agile project management or experience supporting transformations in fast-paced, matrix organizations
  • Demonstrated experience building and leading change management centers of excellence or practice communities


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

100,600.00 - 195,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Memphis, TN

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Jones Lang LaSalle Incorporated

More Business Services Jobs

Find similar Director, Change Management jobs:

NationwideMemphis, TN