About the Role

Kitsap Credit Union is in search of a Director of Centralized Funding Operations. The Director of Funding Operations leads and manages all funding and processing functions within the Centralized Lending department, ensuring operational excellence across consumer lending products. This role oversees multiple specialized teams, including Indirect Lending Funding, Non-Organic Lending Funding, and Centralized Lending Processing and Funding-and is responsible for aligning workflows across branches, the contact center, and digital channels. The Director plays a critical role in strategic planning, cross-functional collaboration, and continuous improvement to support scalable, compliant, and member-centric lending operations.

Quick Facts

Reports to: VP Consumer & Indirect Lending

Employment Type: Exempt, Full Time, Hybrid

Salary Range: $117,697.44 - $135,000.00 depending on experience

Bonus Target: 10% potential incentive of base pay

Grade: 14BC

Industry: Banking

PRINCIPAL ACCOUNTABILITIES

• Provide strategic leadership and oversight of all funding and processing teams within Centralized Lending, ensuring alignment with organizational goals and member experience standards.
• Design and implement operational frameworks that support seamless coordination across branches, contact center, and digital lending channels.
• Develop and enforce policies, procedures, and performance metrics to ensure timely, accurate, and compliant loan funding and documentation.
• Collaborate with Underwriting, Dealer Management, Lending Administration, and Technology teams to optimize workflows and resolve cross-functional bottlenecks.
• Lead initiatives to integrate funding operations with centralized lending platforms and automation tools, enhancing scalability and reducing manual touchpoints.
• Monitor and analyze funding volumes, turnaround times, exception rates, and quality assurance metrics to drive performance and accountability.
• Serve as a key liaison for vendor relationships and system integrations impacting funding operations (e.g., Origence, DealerTrack, MeridianLink).
• Coach and develop team managers and staff, fostering a culture of continuous learning, operational excellence, and career progression.
• Support strategic planning efforts related to forward flow, loan pool packaging, and non-organic lending partnerships.

REQUIRED SKILLS AND ABILITIES

• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite software.
• Demonstrates a high level of engagement and active collaboration contributing to a positive team environment.
• Proven leadership in managing multi-team lending operations across diverse consumer product lines.
• Deep understanding of centralized consumer lending workflows, funding processes, and compliance requirements.
• Ability to design and manage complex operational systems that span multiple channels and departments.
• Strong analytical skills with the ability to interpret performance data and drive process improvements.
• Excellent communication and interpersonal skills, with the ability to influence cross-functional teams and external partners.
• Proficiency in lending systems, workflow automation tools, and reporting platforms.
• Strategic mindset with a focus on scalability, member experience, and operational integrity.
• Understand, model, and represent KCU's core values.

required Qualifications and Education

• Bachelor's degree in Business, Finance, or a related field.
• Minimum of 7 years of experience in lending operations, including at least 3 years in a leadership role.
• Demonstrated experience managing funding operations across centralized and indirect lending environments.
• Strong knowledge of regulatory requirements and compliance standards in consumer lending.

Preferred Qualifications and Education

• Experience with lending systems such as Origence, Blue Sage, DealerTrack, MeridianLink, or Jack Henry.
• Familiarity with digital lending platforms and omnichannel member engagement strategies.
• Exposure to loan pool packaging, forward flow agreements, and non-organic lending partnerships.

SUPERVISORY STATUS

This position supervises others and is responsible for being results oriented, collaborative, delegate effectively, and embrace the organization's core values, ensuring team effectiveness.

Working conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Must be able to remain in a stationary position for a minimum of 75% of the time
• Constantly operates a computer and other office productivity machines
• Occasionally ascends/descends stairs
• Constantly positions self in work environment
• The person in this position frequently communicates with peers, supervisors, vendors, and employees to exchange accurate information and answer questions
• Must be able to detect objects at a distance
• On occasion will move up to 20 pounds of office objects
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions