Bachelor's Degree in Healthcare Administration or related field preferred
7+ years of experience in revenue cycle management within healthcare or health insurance
4+ years of supervisory or management experience preferred
Experience with global service delivery reconciliation and posting required
Responsibilities
Oversee cash management operations including bank reconciliation and unapplied research
Implement and optimize best practices and workflows for cash management
Manage action plans to resolve unposted payments and conduct root cause analysis
Develop and monitor key departmental metrics and enterprise benchmarks
Maintain productive inter-departmental relationships through collaborative communication
Identify collection trends and payment processing effectiveness via analysis
Oversee relationships with global service delivery centers and address performance deficits
Engage in special projects and additional duties as assigned
Benefits
Opportunities for professional development and continued education
Collaborative work environment with a focus on team performance
Involvement in executive-level reporting and decision-making
Potential for engagement in high-impact special projects
Full Job Description
The Director, Cash Management is responsible for implementing and supporting the strategic vision for assigned Cash Management functions both domestically and in collaboration with our global service delivery centers.
Essential Functions and Tasks
Oversees the day-to-day operations and effectiveness of cash management operations, including but not limited to bank reconciliation, posting, and unapplied research/resolution.
Implements and optimizes best practices, policies, and standardized workflows for cash management operations through continuous improvement initiatives.
Oversees the overall health of reconciliation and outstanding payments. Implements and manages action plans to target and resolve unposted payments through effective reconciliation and unapplied resolution as well as root cause analysis/denial mitigation strategies.
Develops, monitors, and achieves key departmental metrics and enterprise benchmarks to measure performance.
Encourages and maintains productive inter-departmental relationships through collaborative communication, leadership, and end-to-end problem solving.
Uses analysis to proactively identify fluctuations in collection trends, payment processing effectiveness, and assists with the preparation of executive summaries for the leadership team.
Oversees domestic and global service delivery center relationships, productivity goals and performance. Addresses deficits and necessary remediation.
Works with Transformation, global service delivery center leaders and domestic reconciliation/posting staff to understand and maintain client expectations.
Performs special projects and other duties as assigned.
Education and Experience Requirements
Bachelor's Degree in Healthcare Administration, or related field, preferred. Equivalent training and/or experience considered.
At least seven (7) years of revenue cycle management experience in the healthcare and/or health insurance industry.
At least four (4) years of supervisory/management/leadership experience, preferred.
Global service delivery reconciliation/posting experience required.
Knowledge, Skills, and Abilities
Strong working knowledge of revenue cycle.
Strong working knowledge of cash reconciliation and posting.
Strong supervisory/management skills.
Strong management level oral, written, and interpersonal communication skills.
Strong healthcare data analysis skills; trending denial data and implementation of best practices for remediation.
Strong presentation development and delivery skills.
Ability to read, understand, and apply state/federal laws, regulations, and policies.
Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
Ability to remain flexible and work within a collaborative and fast paced environment.
Basic use of computer, telephone, internet, copier, fax, and scanner.
Basic touch 10 key skills.
Basic Math skills.
Understand and comply with company policies and procedures.
Strong oral, written, and interpersonal communication skills.
Strong time management and organizational skills.
Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills.
Compensation
Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.
This position is also eligible for a discretionary incentive bonus in accordance with company policies.
