What We DoManage a team of Business Systems Analysts and other professionals who have responsibility for operations and project outcomes. Define business processes and system alignment. Translate business requirements into system definitions and solutions. Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff). Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operating procedures, project status, etc. Implement system alignment with business processes.
HOW YOU’LL CONTRIBUTE
- Lead initiatives to analyze complex business problems to be solved with automated system and match to Strategic Planning/Analytics.
- Plans, manages, and control the activities of a team that provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
- Technical and implementation focus on providing standard and customized applications to resolve escalated and/or complex business needs/issues.
- Develops solutions and identifies business system requirements and related business/application solutions over a complete business process.
- Oversees the development of new customizations with design, documentation, testing and training.
- Conducts business process evaluations to gain technical knowledge of business requirements.
- Contributes to project reviews and approves detailed designs and cost estimates for projects.
- Recommends methodologies.
- Interfaces with management inside and outside of the company to provide input to operational decisions and to clarify or modify project plans, and/ or schedule requirements.
- Regularly interacts with senior management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports.
- Facilitates work and problem resolution between work groups. May lead cooperative inter-department projects and/or process improvement efforts.
- Required to perform duties outside of normal work hours based on business needs.
- Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
- Bachelor’s degree or equivalent combination of education and experience
- Advanced degree preferred.
- Typically have 10+ years of directly related experience.
- Typically 8+ years of experience leading analysis efforts and/or BSA resources.
- 5+ years of supervisory or management experience in a similar technical environment.
- CBAP (Certified Business Analysis Professional) certification preferred.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
Technical Qualifications:
- Excellent organizational and project management skills.
- Considers the business implications of the application of technology to the current and future business environment.
- Advanced knowledge of standard features and functions of multiple applications/modules to field.
- Identifies problems, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for multiple applications within multiple functions.
- Advanced knowledge of Data Analysis and/or relational databases and ability to mentor others.
- Microsoft Office skill set.
- Advanced knowledge of system integrations and supporting technologies and ability to mentor others.
Management and Leadership Qualifications:
- Successful track record of managing operations; and designing, developing and managing the execution of projects in area of expertise.
- Ability to develop and implement processes to ensure compliance and quality.
- Ability to establish and maintain effective working relationships within and between departments.
- Strategic Management: Ability to communicate the function’s vision and the department’s direction and set aligned goals for team. Provides resources and implements systems to measure results.
- Team Development: Ability to select, coach and develop talent and hold employees accountable for results. Supports change and fosters collaboration.
- Ethics: Deals with others in an honest manner, assures adherence to company policies, addresses questionable business practices.
- Customer Focus: Fosters customer loyalty and demonstrates commitment to customer satisfaction. Keeps customers apprised of progress and ensures commitments are met.
- Communication: Provides others with reliable information, creates and delivers accurate reports and presentations. Uses good listening skills. Negotiates effectively.
Pay Range: $155,400.00 - $207,200.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
