Spring Health

Director, Business Operations & Strategy

Spring Health$177K — $221K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in consulting, investment banking, or corporate strategy, with top tier consulting experience preferred.
  • 1-2 years of operational experience in a hypergrowth startup environment.
  • Healthcare experience is advantageous.
  • BA or BS degree required; MBA preferred.
  • Strong critical thinking skills to analyze complex problems effectively.
  • Exceptional communication skills to energize and mobilize teams toward results.
  • Creative mindset for innovative problem-solving and overcoming barriers.

Responsibilities

  • Leverage data-driven insights to inform decisions for senior leadership.
  • Address and resolve pressing business problems swiftly and effectively.
  • Develop processes and organizational structures to optimize resource utilization.
  • Collaborate with stakeholders to align teams on critical objectives.
  • Monitor external trends and best practices to drive strategic improvements.

Benefits

  • Health, dental, and vision benefits begin on your first day, including access to One Medical.
  • 401(k) plan with an employer match of up to 2%.
  • Yearly complimentary therapy visits for you and your dependents.
  • Generous paid time off policy encompassing vacation, sick leave, and holidays.
  • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after six months.
  • Access to Noom, a personalized weight management program.
  • Fertility care support with reimbursement for related expenses up to $4,000.
  • Wellhub subscription connecting employees to resources for fitness, nutrition, and mindfulness.
  • BrightHorizons support for childcare and elder care needs.
  • Annual professional development reimbursement of up to $1,000.
Full Job Description
Reporting to the VP, Chief of Staff, this role will be responsible for strategically tackling the highest leverage business problems at any time. This function ensures the company delivers on organizational objectives in not only an efficient manner but with breakthrough results. This is a full-time position based in NYC. Occasional travel may be required for team events or meetings. The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required.

What you'll do:
  • Leverage data-driven insights and business intelligence from across the organization to empower senior leadership in making high-stakes, evidence-based decisions.
  • "Parachute" into any underperforming or complex business area, diagnosing root causes and implementing sustainable, high-impact fixes.
  • Identify and integrate AI and automated workflows into core business processes to drive exponential gains in efficiency and team output.
  • Design and drive organizational structures and tools that optimize resource allocation-people, technology, and capital-ensuring the company scales without friction.
  • Act as a connective tissue between departments, aligning stakeholders to mobilize quickly on the most critical company objectives and market opportunities.
  • Maintain a pulse on external trends, AI advancements, and industry benchmarking to implement "future-proof" business practices.

What success looks like in this role:
  • You don't just hit KPIs; you redefine them by solving complex business problems and delivering results that outperform original projections.
  • You've successfully integrated AI-leveraged solutions that significantly reduced manual overhead and accelerated our speed-to-market.
  • You've moved the needle on growth by taking a project from vague ideas to sustainable operations ahead of schedule.

What you'll bring:
  • 5 - 7 years experience, with experience in consulting, investment banking, or corporate strategy required; top tier consulting firm experience strongly preferred.
  • 1 - 2 years of operating experience at hypergrowth start-up.
  • Healthcare experience is a plus
  • BA or BS degree, MBA a plus
  • Critical Thinking and Analytical Rigor: Ability to deconstruct the most complex, messy problems into manageable pieces and generate actionable insights.
  • AI Competency: You are a power user of AI and automation tools, leveraging them to solve problems and optimize your own output.
  • Communication and Mobilizing Teams: Master communicators who provide clarity and confidence to energize teams and deliver unparalleled results.
  • Creativity and Innovation: Challenge the status quo and think outside of the box to solve problems and break barriers in ways that have never been done before.
  • Grit and Resilience: Maintain strength, command, and optimism in the face of competing priorities and people challenges to get the job done.

The target base salary range for this position is $177,200 - $221,500and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Databaseat minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • We offer competitive paid time off policies including vacation, sick leave and company holidays.
  • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access toWellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.


Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

About Spring Health

Spring Health is a mental health care company that provides employers with a comprehensive mental health solution for their employees. The company's platform uses AI and machine learning algorithms to match employees with the right mental health care provider and treatment plan. Spring Health's services include mental health assessments, therapy, medication management, and coaching. The company was founded in 2016 and is headquartered in New York, New York.
Learn more about Spring Health
Size
50 employees
Industry
Founded
2016

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