Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn't a luxury, it's an expectation.

So why not renting? It's still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That's why we've built the world's first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We're passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win.

About the Role

Second Nature is on the hunt for a Director of Business Intelligence to join our finance team. This isn't just a role; it's an opportunity to be at the heart of our continued high growth, transforming raw data into the actionable insights that power critical business decisions.

Reporting directly to our CFO, you'll be instrumental in building, leading, and scaling our BI capabilities from the ground up. You'll partner closely with Revenue Operations, FP&A, data engineering, and our leadership team, providing the analytical backbone that drives our success. If you're a proactive, passionate data leader with a knack for turning complexity into clarity, we want to hear from you.

Results You Will Drive

As the Director of Business Intelligence, you'll be expected to deliver the following key outcomes:

• Strategic BI Roadmap: Develop, execute, and deliver a comprehensive strategy for a single source of truth as it pertains to business and board metrics, allowing us to understand key analytical needs and priorities across the organization.
• Actionable Insights: Uncover deep insights into key business drivers, trends, and performance metrics-including ARR, churn, LTV, CAC, sales funnel conversion, and product usage-to identify both opportunities and risks.
• Enhanced Cross-Functional Partnerships: Drive strong collaborations across the organization to optimize sales and marketing effectiveness (with Revenue Operations), enhance financial forecasting and budgeting (with FP&A), and provide crucial insights on product performance and customer behavior (with product teams).
• Robust BI Infrastructure: Lead the creation and standardization of impactful dashboards, reports, and analytical tools for all stakeholders, from executive leadership and the Board of Directors to the Revenue Operations team.
• Real-time Data Accessibility: Leverage AI and our engineering teams to drive automation and compilation of business metrics, enabling real-time data access for users across Second Nature.
• Consistent Data Governance: Develop and implement a data governance strategy to ensure all Second Nature stakeholders pull, define, and leverage business metrics in a consistent manner.
• Clear Communication of Findings: Translate complex analytical findings and recommendations into clear, compelling narratives for non-technical audiences, including the Board and executive leadership, ensuring insights drive decision-making.

Competencies Needed

To succeed in this role, you'll need to demonstrate the following competencies:

• Extensive BI & Leadership Experience: Possess 8+ years of progressive experience in business intelligence, data analytics, or a related field, with at least 3 years in a leadership or management capacity. A Bachelor's degree in Business, Finance, Computer Science, Statistics, or a related quantitative field is required; a Master's degree is a plus.
• SaaS Industry Acumen: Proven experience in a high-growth B2B SaaS environment is essential, with a strong understanding of core SaaS metrics (ARR, churn, LTV, CAC, etc.) and what drives them. Experience in a private equity-backed company is a bonus.
• Technical Proficiency: Demonstrated proficiency with leading BI and visualization tools (e.g., Tableau, Power BI, Looker) and comfort working with large, complex datasets. Deep knowledge of data modeling, data management, and data warehousing concepts is key.
• Problem-Solving & Analytical Skills: The ability to scope out an effective analytical solution even from a vague business problem, coupled with strong analytical and problem-solving skills that translate complex data into clear, actionable insights.
• Influential Communication: Excellent communication, presentation, and interpersonal skills that allow you to influence stakeholders at all levels, effectively conveying complex information to non-technical audiences.
• Drive & Ownership: A proactive, self-starter mindset with a strong sense of ownership and a genuine passion for data-driven decision-making.

REMOTE WORK STATEMENT

This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

• Be available and engaged during core working hours aligned with the Eastern Time Zone to ensure effective collaboration and timely completion of responsibilities
• Have a quiet, professional, distraction-free environment in which to complete your work
• Have access to your own reliable high-speed internet connection
• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

💟 Why Second Nature?

Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan

Location: Work remotely from anywhere in the US

Flexibility: Open PTO and sick days

🤩 The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with a fully managed RBP

🤗 Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect

Training: A supportive team to help you grow your career and unlock your full potential

Growth: The opportunity to get in on the ground floor of a fast-growing startup that's designing and developing an exciting category

We get it. Requirements can sometimes hold people back from applying to a job, but don't let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.

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