Title: Director, Barings Connect/Low Code Lead
Business Unit: GTD - Investment & Enterprise Technology
Location: Charlotte, NC or London, UK
Job Summary
We are seeking a Director (Appian) to lead the delivery and day‑to‑day operation of a mission‑critical, client‑facing enterprise platform. This is a hands‑on leadership role responsible for execution, stability, and continuous improvement of an Appian‑based platform used directly by external clients. The role combines technical leadership, people management, DevOps discipline, and active engagement with business and client stakeholders in a regulated environment.
Primary Responsibilities
- Lead delivery and operational health of an Appian‑based, client‑facing enterprise platform.
- Act as the primary technical owner, driving priorities, execution, and delivery outcomes across build and run.
- Serve as a key technology contact for client‑facing initiatives, supporting onboarding, rollout activities, and issue resolution.
- Partner closely with business stakeholders and client‑facing teams to align platform delivery with client commitments and service expectations.
- Manage and develop a global team of engineers and QA resources across onshore and offshore locations.
- Set clear goals, expectations, and accountability for team performance and delivery.
- Oversee SDLC practices including code reviews, CI/CD pipelines, release governance, and automated testing.
- Lead production support, incident response, client‑impacting issue management, and root‑cause analysis.
- Ensure strong controls, documentation, audit readiness, and operational resilience for a regulated, externally visible platform.
- Oversee supporting components, including integrations, .NET services, and SQL‑based data layers.
Qualifications
- 10+ years of experience in enterprise application or platform delivery preferred.
- Strong hands‑on experience with the Appian platform in complex, client‑facing environments.
- Proven experience managing engineering teams, including coaching, performance management, and delivery accountability.
- Experience leading mixed teams (FTEs, offshore/GBS, contractors).
- Solid background in DevOps practices, CI/CD pipelines, automated testing, and release management.
- Working knowledge of .NET and SQL in support of workflow‑driven platforms.
- Strong communication skills and comfort working directly with business partners and client‑facing stakeholders.
- Financial services or other regulated industry experience.
- Experience supporting platforms during active client rollout and adoption.
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
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Requisite Skills
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